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How Stripe Freshdesk Integration Improves Customer Billing Support
FreshdeskFreshworksHow Stripe Freshdesk Integrati...
July 7, 2026
•5 min read
Discover how Stripe Freshdesk Integration improves billing support by bringing customer payment, invoice, and subscription data in...
Admin
Freshchat Custom Field Visibility: Improving Agent Productivity at M-KOPA
FreshworksFreshchatFreshchat Custom Field Visibil...
July 3, 2026
•8 min read
Learn how M-KOPA improved agent productivity and data privacy in Freshchat using a custom field visibility solution by Saasly.
Admin
How Freshdesk Marketplace Apps Help Support Teams Work More Efficiently
FreshdeskFreshworksHow Freshdesk Marketplace Apps...
June 9, 2026
•9 min read
Discover the benefits of Freshdesk Marketplace Apps and how they help support teams automate workflows, improve productivity, and...
Admin
Support Teams Lose Revenue Without CRM Context — Here’s Why
FreshdeskFreshworksSupport Teams Lose Revenue Wit...
April 24, 2026
•5 min read
HubSpot CRM Freshdesk integration helps support teams gain context, improve customer experience, and increase revenue with smarter...
Benny
Never Miss a Review: Google My Business Freshdesk Integration Made Easy
FreshdeskFreshworksNever Miss a Review: Google My...
January 12, 2026
•7 min read
Google My Business Freshdesk Integration lets you turn reviews and questions into tickets. Compare simple vs multi-account setups.
Benny
Trustpilot Freshdesk Integration: Multistore vs Mint Compared
FreshdeskFreshworksTrustpilot Freshdesk Integrati...
January 8, 2026
•7 min read
Stop missing reviews. Turn Trustpilot reviews into Freshdesk tickets and compare Trustpilot Multistore vs Freshdesk for Mint.
Benny
ChatGPT Integration for Support: Empower Every Agent with AI by Saasly
FreshdeskFreshworksChatGPT Integration for Suppor...
November 13, 2025
•6 min read
Boost productivity with Saasly’s ChatGPT integration for support — summarize, rephrase, translate, and automate responses instantl...
Bala Nagendra Kumar
Auto Timer for Zendesk App: Boost Agent Productivity & Track Ticket Time
FreshdeskFreshworksAuto Timer for Zendesk App: Bo...
October 29, 2025
•6 min read
Boost productivity with Auto Timer for Zendesk app. Track agent time on tickets, generate reports, and streamline support workflow...
Benny
Why Saasly LEGO Box CPaaS Connectors Are the Secret to Faster Campaigns
FreshdeskFreshworksWhy Saasly LEGO Box CPaaS Conn...
October 17, 2025
•6 min read
Experience faster, smarter campaigns with Saasly LEGO Box CPaaS Connectors — unifying every channel in one platform..
Abinaya
How Workday Spend Management Makes Time Entry Easy in Freshdesk
FreshworksFreshdeskHow Workday Spend Management M...
October 10, 2025
•8 min read
Streamline agent time tracking with Workday Spend Management for Freshdesk. Simplify time entries, manage billable hours, and boos...
Benny
Base CRM Freshdesk Integration: Unify Sales and Support for Seamless CX
FreshdeskFreshworksBase CRM Freshdesk Integration...
September 17, 2025
•5 min read
Learn how the Base CRM Freshdesk Integration helps unify sales and support teams, providing a 360° view of customers with real-tim...
Benny
Stop Losing Feedback: How the Trustpilot Freshdesk Mint App Saves You Time
FreshdeskFreshworksStop Losing Feedback: How the...
September 8, 2025
•5 min read
Auto-create Freshdesk tickets from Trustpilot reviews.Never miss feedback & reply faster with Trustpilot Freshdesk Mint app.
Anish
What Is Ticket Reopen and How It Optimizes Freshdesk Support for Teams
FreshdeskFreshworksWhat Is Ticket Reopen and How...
September 4, 2025
•6 min read
Discover how Ticket Reopen automates Freshdesk ticket management, boosts agent productivity, and ensures faster follow-ups for hap...
Benny
Schedule Send for Freshdesk: The Smarter Way to Time Your Ticket Replies
FreshdeskFreshworksSchedule Send for Freshdesk: T...
August 28, 2025
•4 min read
Schedule Send for Freshdesk lets you schedule ticket replies, boost productivity, manage time zones, and deliver responses at the...
Anish
Boost Customer Retention Using Follow up Replies for Freshdesk Automation
FreshdeskFreshworksBoost Customer Retention Using...
August 21, 2025
•6 min read
Identify and fix the key issues dragging down your CSAT scores with actionable Freshdesk-style solutions.
Benny
Ticket Attachment Chaos? Attachment Manager for Freshdesk Fixes It Fast
FreshdeskFreshworksTicket Attachment Chaos? Attac...
August 21, 2025
•5 min read
Struggling with file chaos in Freshdesk? Discover how Attachment Manager for Freshdesk helps you organize, control, and streamline...
Benny
How the HubSpot CRM Freshdesk Integration Supercharges Your Support & Sales
FreshdeskFreshworksHow the HubSpot CRM Freshdesk...
July 24, 2025
•6 min read
Streamline customer service and sales with HubSpot CRM Freshdesk Integration - two-way syncing of data, contacts, and conversation...
Benny
How to Never Miss a Follow - Up Again with Future Tickets in Freshdesk
FreshdeskFreshworksFreshserviceHow to Never Miss a Follow - U...
July 17, 2025
•5 min read
Never miss a follow-up again—Future Tickets in Freshdesk lets you schedule context-rich, automated support tasks right when you ne...
Benny
Streamline Google Reviews in Freshdesk with GMB Multiple Account
FreshdeskFreshworksreviewmanagementStreamline Google Reviews in F...
July 10, 2025
•5 min read
Manage and respond to Google Reviews and Questions from multiple GMB listings directly within Freshdesk using the GMB Multiple Acc...
Benny
Manage Trustpilot Reviews in Freshdesk with Trustpilot Multistore
FreshdeskFreshworkstrustpilotmultistoreTrustpilotManage Trustpilot Reviews in F...
July 3, 2025
•4 min read
Trustpilot Multistore syncs reviews into Freshdesk as tickets, enabling quick, in-app responses. It streamlines multi-location rev...
Benny
AI Connect: Boost Customer Support with AI Response Templates
FreshdeskFreshworksAI Connect: Boost Customer Sup...
June 26, 2025
•5 min read
Identify and fix the key issues dragging down your CSAT scores with actionable Freshdesk-style solutions.
Benny
Say Goodbye to Plaintext Secrets: Freshworks FDK v9.5.0 Masks Secrets Safely!
FreshworksSay Goodbye to Plaintext Secre...
June 19, 2025
•5 min read
Freshworks FDK v9.5.0 mandates masking of secure iparams by Dec 31, 2025 — upgrade now to keep your app compliant and secure.
Benny
Scale Your Freshdesk Like a Pro for Peak Support Seasons
FreshdeskFreshworksScale Your Freshdesk Like a Pr...
June 5, 2025
•4 min read
Transform Freshdesk from a basic helpdesk into a full-stack support powerhouse—with modular features, AI, and custom apps built by...
Benny
7 Mistakes That Are Costing You CSAT Points (And How to Fix Them)
FreshdeskFreshworks7 Mistakes That Are Costing Yo...
May 30, 2025
•5 min read
Identify and fix the key issues dragging down your CSAT scores with actionable Freshdesk-style solutions.
Benny
🤖 From Chaos to Confidence: How AI is Reinventing Helpdesk Support
FreshworksFreshdesk🤖 From Chaos to Confidence: H...
May 5, 2025
•5 min read
Tickets flooding in? AI in Helpdesk gives fast, smart replies—no breaks, no delays. Help agents stay sharp and customers feel hear...
Benny
Why Your Helpdesk Needs Custom Apps (And Not Just Default Features)
FreshworksFreshdeskWhy Your Helpdesk Needs Custom...
April 28, 2025
•4 min read
Let’s be honest for a second: default helpdesk features are great. They get the job done, they’re plug-and-play, and they make onb...
Benny
CSAT Magic: How to Turn Feedback into Fuel for Support Growth
FreshdeskFreshworksCSAT Magic: How to Turn Feedba...
April 11, 2025
•5 min read
We all know the thrill (and sometimes, anxiety) of seeing a CSAT rating come in. It’s like opening a mystery box—are we about to b...
Benny
How Smart SLAs & Business Hours Can Improve Customer Support
FreshdeskFreshworksHow Smart SLAs & Business Hour...
April 4, 2025
•5 min read
Customer support isn’t just about answering tickets; it’s about answering them fast and keeping customers happy.
Benny
Streamline Your App Store Reviews with Apple App Store Integration for Freshdesk
FreshworksStreamline Your App Store Revi...
March 24, 2025
•4 min read
Let’s face it—managing App Store reviews is a pain. You spend hours toggling between tabs, tracking customer feedback, and trying...
Benny
Optimized Ticket Assignment in Freshdesk: Intelligent Load-Based Distribution for Maximum Efficiency
FreshworksFreshdeskOptimized Ticket Assignment in...
March 19, 2025
•4 min read
In the world of customer support automation, efficiency isn’t just a goal—it’s a necessity. Support agents deal with high ticket v...
Benny
How to Make Your Freshdesk Smarter: Essential Apps for Productivity
FreshdeskFreshworksHow to Make Your Freshdesk Sma...
February 20, 2025
•5 min read
Discover the must-have Freshdesk Marketplace apps that enhance productivity, automate workflows, and improve customer support.
Benny
Mastering OAuth in Freshworks: A Developer’s Guide to Secure Authentication
FreshworksMastering OAuth in Freshworks:...
February 13, 2025
•5 min read
Master OAuth in Freshworks with Multi-OAuth, enabling secure, scalable authentication for multiple accounts without API keys.
Benny
How AI-Powered Service is Making Retailers Smile
FreshworksAIHow AI-Powered Service is Maki...
February 7, 2025
•6 min read
The retail industry has always been fast-paced, with shifting customer expectations and seasonal spikes in demand.
Benny
Streamline Payments and Subscriptions with the Stripe-Integration
FreshworksStreamline Payments and Subscr...
January 30, 2025
•6 min read
Managing customer subscriptions and payments can often feel like juggling while blindfolded. Between responding to support tickets...
Benny
The AI Revolution in Workplaces: Insights from Freshworks’ Global AI Workplace Report 2024
FreshworksAIThe AI Revolution in Workplace...
January 23, 2025
•5 min read
The year 2024 is a landmark moment for the evolution of workspaces, and at the core of this transformation lies artificial intelli...
Benny
Ensuring Accurate Time Tracking in Freshdesk and Freshservice: A Custom Solution to Prevent Time Entry Manipulation
FreshworksFreshserviceEnsuring Accurate Time Trackin...
January 2, 2025
•7 min read
In businesses that rely on service management platforms like Freshdesk and Freshservice, accurate time tracking is crucial for bot...
Benny
Achieve Flexibility and Security with Freshdesk App Settings
FreshworksFreshdeskAchieve Flexibility and Securi...
December 26, 2024
•5 min read
In the digital world, secrets are harder to keep than that one time you told your friend you “wouldn’t tell anyone” but ended up s...
Benny
Revolutionizing Freshdesk: Saasly's Custom Apps Boost Productivity and Experience
FreshworksAIRevolutionizing Freshdesk: Saa...
December 19, 2024
•5 min read
Freshworks, a global leader in customer engagement software, has always been at the forefront of enabling businesses to deliver ex...
Benny
What’s Coming in 2025? The Surprising Evolution of Customer Service Chatbots!
FreshworksAIWhat’s Coming in 2025? The Sur...
December 12, 2024
•6 min read
As technology continues to advance, customer service is increasingly leaning into automation, particularly through chatbots. These...
Benny
Freddy AI for ITSM: Revolutionize Service Management with Freshservice
FreshworksAIFreddy AI for ITSM: Revolution...
December 6, 2024
•6 min read
The demands on IT service management (ITSM) teams are growing at an unprecedented pace. With evolving technology, increasing compl...
Benny
Freddy AI’s Latest Features and Their Impact: A Step into the Future
FreshworksAI"Freddy AI’s Latest Features an...
November 27, 2024
•6 min read
Freddy AI continues to expand its capabilities, empowering businesses to streamline operations, enhance customer support, and driv...
Benny
How Freddy AI Transforms Freshworks: Boosting Customer Service Power - part3
FreshworksAIHow Freddy AI Transforms Fresh...
November 14, 2024
•8 min read
See how Freddy AI enhances Freshworks with smarter automation and predictive insights to transform customer service
Benny
Freddy AI – Your Guide to Setup, Training, and Industry-Specific Use Cases
FreshworksAIFreddy AI – Your Guide to Setu...
November 7, 2024
•5 min read
Freddy AI: Boost customer service with easy setup, tailored training, and industry-specific features for efficient, accurate respo...
Benny
Freddy AI: A Game-Changer in Customer Service Automation
FreshworksAIFreddy AI: A Game-Changer in C...
October 14, 2024
•6 min read
Introducing Freddy Copilot, the groundbreaking generative AI that is revolutionizing app development.
Benny
Enhance Customer Service with Real-Time Attachment Previews in Freshworks
FreshdeskFreshserviceFreshworksEnhance Customer Service with...
June 13, 2024
•6 min read
excellence is a key differentiator for businesses. One of the tools that can significantly enhance the efficiency and effectivenes...
Rishabh Singha
Optimise Your Workflow: Attachment Manager Plus Integration for Freshdesk and Freshservice on Freshworks Marketplace
FreshworksFreshdeskFreshserviceOptimise Your Workflow: Attach...
May 9, 2024
•5 min read
What is Attachment Manager Plus Exactly? Let us try to understand it using a scenario. Imagine you are running an e-commerce busin...
Rishabh Singha
Don't make your application sick by making API calls often!
FreshworksFreshsalesDon't make your application si...
October 13, 2023
•7 min read
Like to share our experience on how we have been using the state management - store method
Gopi
Abinaya
Exploring JotForm and Freshdesk Integration: The Ultimate Support Combo
FreshworksExploring JotForm and Freshdes...
September 6, 2023
•5 min read
Create Freshdesk tickets, contacts & companies from JotForm submissions.
Bala Nagendra Kumar
Shopify order management in Freshdesk
FreshworksShopify order management in Fr...
October 12, 2022
•3 min read
Hasn't it been quite a hassle to deal with all these complications of managing countless offers that come from your Shopify buyers...
Gopi
7 Things You Should Know About Freshdesk
FreshworksFreshdesk7 Things You Should Know About...
September 19, 2022
•4 min read
In every business, client satisfaction is a vital key to success. This makes the company stand as a key player in your industry. A...
Abinaya
Connect your Freshdesk to Google My Business|Youtube|Play Store| Integration
FreshworksConnect your Freshdesk to Goog...
August 5, 2022
•3 min read
Our product helps provide solutions for those individuals who find it hard to reply to varying comments and reviews. The Freshdesk...
Admin
Spritle drives 30% annual revenue with Freshworks’ Paid Apps Program
FreshworksSpritle drives 30% annual reve...
March 6, 2022
•5 min read
As the team grows globally, Spritle Software looks forward to building more paid apps and custom integrations for Freshworks custo...
Abinaya
What surprised me about Freshworks SDK and APIs!
FreshworksWhat surprised me about Freshw...
January 27, 2021
•3 min read
I’m really surprised to see how work is getting done with fewer efforts using Freshworks Developer Platform. Automation is a perfe...
Rajeswaran
How I developed an integration on my first month for the topmost university in Australia
FreshworksHow I developed an integration...
December 10, 2020
•4 min read
Welcome to my first blog post! My name is Arshath, a full stack developer. I work for Spritle Software, an awesome Software Devel...
Arshath
My first ever FreshHuddle
FreshworksMy first ever FreshHuddle
May 4, 2020
•5 min read
I appreciate FW for coming out with this awesome plan of keeping it online amidst the tough time. The same way due to COVID-19 for...
Dhivya
Warning: Amazing Freshworks marketplace apps will make your jaw-drop
FreshworksWarning: Amazing Freshworks ma...
December 26, 2019
•7 min read
Heck! Yes, it happened. I have fallen for the gorgeous apps we built for Freshworks marketplace made me compose this blog.
Dhivya
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