Auto Timer by Saasly – Simplify Time Tracking in Zendesk

In today’s fast-paced customer service environment, time is everything.
For businesses relying on Zendesk to manage support tickets, understanding how long agents spend on each ticket is critical for improving productivity, ensuring accurate billing, and enhancing overall customer satisfaction.

That’s where Auto Timer by Saasly comes in – a Zendesk Marketplace app designed to automatically track ticket time, generate actionable insights, and optimize your support workflow.

In this blog, we’ll explore the benefits, features, and setup process for Auto Timer, along with tips on maximizing its impact on your team.

🕒 Why Time Tracking Matters in Customer Support

Time tracking is often underestimated in customer support, but its impact on team efficiency and profitability is enormous. Without proper tracking, businesses may struggle with:

Inaccurate billing: Losing track of billable hours can reduce revenue, especially for service-based businesses.
Low productivity visibility: Managers can’t identify workflow bottlenecks or monitor agent performance effectively.
Inefficient workflows: Without data on time spent per ticket, it’s challenging to streamline processes or prioritize tasks.

By implementing a Zendesk time tracking app, businesses gain precise visibility into how support teams spend their time, enabling smarter decision-making and better customer outcomes.

🚀 Introducing Auto Timer by Saasly

Auto Timer by Saasly is a powerful time-tracking solution for Zendesk, designed to automatically record the time agents spend on each ticket.
It ensures that no minute goes untracked while providing detailed reports and analytics for managers.

With this app, you can focus on what matters most – delivering excellent customer service while optimizing your team’s performance and operational efficiency.

🔑 Key Features of Auto Timer by Saasly

1. Auto Start Timer

Auto Timer automatically starts and stops based on ticket statuses you configure.
For example, the timer can start when a ticket is marked as “Open” or “Pending” and stop when it’s “Resolved”.

Benefits:

Reduces manual errors in logging time
Ensures all ticket work is tracked accurately
Saves agents’ time, allowing them to focus on customer solutions

2. Detailed Reports

Understanding where your team spends time is crucial for productivity tracking.
Auto Timer provides comprehensive reports on agent activity, including billable and non-billable hours.

Managers can:

Filter reports by agent, team, or ticket type
Identify time-intensive tickets that may need additional support
Use insights to optimize workflow and improve SLA compliance

3. Export Functionality

Auto Timer allows you to export time reports for further analysis or record-keeping.
Whether it’s for accounting, payroll, or project management, the export functionality makes it easy to share accurate time data with stakeholders.

Use Cases:

Export monthly billable hours for client invoicing
Prepare performance reviews based on tracked ticket time
Integrate data with external project management tools

4. Time Entry Restrictions

Admins can restrict agents from editing time entries, ensuring accuracy and compliance.
This is especially helpful for organizations that require strict monitoring of billable hours and productivity data.

Benefits:

Prevents accidental or intentional modifications of time logs
Maintains reliable historical data for auditing and reporting
Ensures organizational compliance and accountability

5. Productivity & Performance Insights

Auto Timer is more than just a timer. It provides actionable insights that boost productivity, streamline processes, and improve profitability across teams.

By analyzing tracked time, managers can identify bottlenecks, redistribute workload, and optimize workflows efficiently.

Additionally: Admins can identify agents who exceed regular work hours and reward their commitment – promoting motivation and engagement across the support team.

6. Integrated Time Management

Integrate time tracking seamlessly into your Zendesk workflow. With Auto Timer, you can:

Reduce operational costs by identifying inefficiencies
Ensure accurate billing and resource allocation
Improve agent accountability without extra manual steps

7. Security & Access Control

Admins have full control over who can access time logs, including restricting access to previous month’s data.
This ensures sensitive information is protected and only authorized personnel can view or modify historical time records.

⚙️ How Auto Timer Works

The setup process is simple and designed for immediate integration with Zendesk:

Install the App: Add Auto Timer to your Zendesk account from the Zendesk Marketplace.
Authenticate with OAuth: Complete the Zendesk authentication process.
Configure Timer Settings: Set start and stop triggers based on your workflow (e.g., “Open” → “Running,” “Resolved” → “Stop”).
Navigate to Ticket Page: Open the app from the Zendesk sidebar.
Start Tracking: The timer automatically logs time as agents update ticket statuses.

📩 For support during setup, reach out to support@saasly.in

💼 Key Benefits for Businesses

Using Auto Timer by Saasly brings tangible advantages for support teams and managers alike:

Enhanced Visibility: Know exactly how time is spent on each ticket.
Automatic Tracking: Auto Timer automatically starts and stops based on configured statuses.
Improved Productivity: Reduce wasted time and streamline processes.
Accurate Billing: Track billable hours effortlessly for client invoicing.
Better Reporting: Access detailed analytics to make data-driven decisions.
Compliance Assurance: Restrict time entry edits to maintain data integrity.

By integrating Auto Timer, businesses gain a single source of truth for agent productivity, improving efficiency and boosting team morale.

🧩 Use Cases

For Support Managers

Managers can quickly review performance reports, track workload distribution, and identify agents who may need additional training or resources.

For Finance Teams

Time-tracking data can be exported to support invoicing, payroll, and budgeting. Accurate data reduces disputes and ensures timely billing.

For Agents

Agents can focus on solving tickets without worrying about manually logging time. This reduces distractions and increases job satisfaction.

⏱️ Time Management Made Easy

Auto Timer by Saasly not only tracks time but also integrates with other workflows in Zendesk:

Invoice Generation: Use time logs to create client invoices.
Activity Monitoring: See who is working on what in real-time.
Expense & Work Hour Calculation: Track cumulative agent hours for cost calculations.
Permission Management: Control who can view or edit time logs.

This holistic approach to time tracking ensures end-to-end visibility and empowers managers to make informed decisions.

🏁 Conclusion

In today’s competitive business landscape, every minute counts.
The Auto Timer by Saasly app for Zendesk ensures that your support team’s time is tracked accurately, workflows are optimized, and actionable insights are always at your fingertips.

Whether you’re looking to boost agent productivity, streamline time management, or maintain accurate billing, Auto Timer provides a seamless solution that integrates directly into your Zendesk environment.

Take control of your support operations today and unlock better efficiency, improved reporting, and enhanced customer satisfaction with Auto Timer by Saasly.

🚀 Call to Action

👉 Install Auto Timer by Saasly today from the Zendesk Marketplace.
Start tracking your agents’ time effortlessly.

For any queries, contact support@saasly.in.

Auto Timer for Zendesk App: Boost Agent Productivity & Track Ticket Time