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  • Manage Trustpilot Reviews in Zoho Desk Across Multiple Accounts

    Manage Trustpilot Reviews in Zoho Desk Across Multiple Accounts

    Zohodesk
    ZohoONE
    Review management

    June 30, 2025

    5 min read

    Centralize and streamline multi-location Trustpilot review management in Zoho Desk with real-time ticketing, response syncing, and...

    Lee Robinson

    Anish

  • AI Connect: Boost Customer Support with AI Response Templates

    AI Connect: Boost Customer Support with AI Response Templates

    Freshdesk
    Freshworks

    June 26, 2025

    5 min read

    Identify and fix the key issues dragging down your CSAT scores with actionable Freshdesk-style solutions.

    Lee Robinson

    Benny

  • GMB Multiple Account for Zoho Desk: Omnichannel Integration

    GMB Multiple Account for Zoho Desk: Omnichannel Integration

    Zoho
    ZohoDesk
    Google my business

    June 23, 2025

    5 min read

    GMB Multiple Account for Zoho Desk is a channel app that centralizes Google reviews and questions from multiple locations into Zoh...

    Lee Robinson

    Anish

  • Say Goodbye to Plaintext Secrets: Freshworks FDK v9.5.0 Masks Secrets Safely!

    Say Goodbye to Plaintext Secrets: Freshworks FDK v9.5.0 Masks Secrets Safely!

    Freshworks

    June 19, 2025

    5 min read

    Freshworks FDK v9.5.0 mandates masking of secure iparams by Dec 31, 2025 — upgrade now to keep your app compliant and secure.

    Lee Robinson

    Benny

  • Box for Mint: Streamline Freshdesk Support Without File Size Limits

    Box for Mint: Streamline Freshdesk Support Without File Size Limits

    Freshdesk
    Box
    Support Tools
    SaaS Integration
    Productivity

    June 12, 2025

    5 min read

    Box for Mint connects Box cloud storage directly to Freshdesk, making large file sharing effortless, Support agents can now manage...

    Lee Robinson

    Benny

  • Scale Your Freshdesk Like a Pro for Peak Support Seasons

    Scale Your Freshdesk Like a Pro for Peak Support Seasons

    Freshdesk
    Freshworks

    June 5, 2025

    4 min read

    Transform Freshdesk from a basic helpdesk into a full-stack support powerhouse—with modular features, AI, and custom apps built by...

    Lee Robinson

    Benny

  • 7 Mistakes That Are Costing You CSAT Points (And How to Fix Them)

    7 Mistakes That Are Costing You CSAT Points (And How to Fix Them)

    Freshdesk
    Freshworks

    May 30, 2025

    5 min read

    Identify and fix the key issues dragging down your CSAT scores with actionable Freshdesk-style solutions.

    Lee Robinson

    Benny

  • Helpdesk Isn’t Just Support Anymore. It’s a Business Strategy.

    Helpdesk Isn’t Just Support Anymore. It’s a Business Strategy.

    Testing

    May 8, 2025

    5 min read

    Discover how helpdesk is now a key part of your business strategy, driving growth, loyalty, and insights.

    Lee Robinson

    Benny

  • 🤖 From Chaos to Confidence: How AI is Reinventing Helpdesk Support

    🤖 From Chaos to Confidence: How AI is Reinventing Helpdesk Support

    Freshworks
    Freshdesk

    May 5, 2025

    5 min read

    Tickets flooding in? AI in Helpdesk gives fast, smart replies—no breaks, no delays. Help agents stay sharp and customers feel hear...

    Lee Robinson

    Benny

  • Why Your Helpdesk Needs Custom Apps (And Not Just Default Features)

    Why Your Helpdesk Needs Custom Apps (And Not Just Default Features)

    Freshworks
    Freshdesk

    April 28, 2025

    4 min read

    Let’s be honest for a second: default helpdesk features are great. They get the job done, they’re plug-and-play, and they make onb...

    Lee Robinson

    Benny