Blog

A place for our thoughts,finds, obsessions and opinions to uplift your innovative business ideas.

Say Goodbye to Plaintext Secrets: Freshworks FDK v9.5.0 Masks Secrets Safely!
Freshworks
Say Goodbye to Plaintext Secre...
June 19, 2025
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5 min read
Freshworks FDK v9.5.0 mandates masking of secure iparams by Dec 31, 2025 — upgrade now to keep your app compliant and secure.
Benny
Box for Mint: Streamline Freshdesk Support Without File Size Limits
Freshdesk
Box
Support Tools
SaaS Integration
Productivity
Box for Mint: Streamline Fresh...
June 12, 2025
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5 min read
Box for Mint connects Box cloud storage directly to Freshdesk, making large file sharing effortless, Support agents can now manage...
Benny
Scale Your Freshdesk Like a Pro for Peak Support Seasons
Freshdesk
Freshworks
Scale Your Freshdesk Like a Pr...
June 5, 2025
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4 min read
Transform Freshdesk from a basic helpdesk into a full-stack support powerhouse—with modular features, AI, and custom apps built by...
Benny
7 Mistakes That Are Costing You CSAT Points (And How to Fix Them)
Freshdesk
Freshworks
7 Mistakes That Are Costing Yo...
May 30, 2025
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5 min read
Identify and fix the key issues dragging down your CSAT scores with actionable Freshdesk-style solutions.
Benny
Helpdesk Isn’t Just Support Anymore. It’s a Business Strategy.
Testing
Helpdesk Isn’t Just Support An...
May 8, 2025
•
5 min read
Discover how helpdesk is now a key part of your business strategy, driving growth, loyalty, and insights.
Benny
🤖 From Chaos to Confidence: How AI is Reinventing Helpdesk Support
Freshworks
Freshdesk
🤖 From Chaos to Confidence: H...
May 5, 2025
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5 min read
Tickets flooding in? AI in Helpdesk gives fast, smart replies—no breaks, no delays. Help agents stay sharp and customers feel hear...
Benny
Why Your Helpdesk Needs Custom Apps (And Not Just Default Features)
Freshworks
Freshdesk
Why Your Helpdesk Needs Custom...
April 28, 2025
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4 min read
Let’s be honest for a second: default helpdesk features are great. They get the job done, they’re plug-and-play, and they make onb...
Benny
Top 5 Mistakes Companies Make with Helpdesk Automation (and How to Avoid Them)
Freshdesk
Top 5 Mistakes Companies Make...
April 21, 2025
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4 min read
Discover the common pitfalls in helpdesk automation and learn how to implement smarter support automation strategies.
Benny
CSAT Magic: How to Turn Feedback into Fuel for Support Growth
Freshdesk
Freshworks
CSAT Magic: How to Turn Feedba...
April 11, 2025
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5 min read
We all know the thrill (and sometimes, anxiety) of seeing a CSAT rating come in. It’s like opening a mystery box—are we about to b...
Benny
How Smart SLAs & Business Hours Can Improve Customer Support
Freshdesk
Freshworks
How Smart SLAs & Business Hour...
April 4, 2025
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5 min read
Customer support isn’t just about answering tickets; it’s about answering them fast and keeping customers happy.
Benny