Blog

A place for our thoughts,finds, obsessions and opinions to uplift your innovative business ideas.

Helpdesk Isn’t Just Support Anymore. It’s a Business Strategy.
Testing
Helpdesk Isn’t Just Support An...
May 8, 2025
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5 min read
Discover how helpdesk is now a key part of your business strategy, driving growth, loyalty, and insights.
Benny
🤖 From Chaos to Confidence: How AI is Reinventing Helpdesk Support
Freshworks
Freshdesk
🤖 From Chaos to Confidence: H...
May 5, 2025
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5 min read
Tickets flooding in? AI in Helpdesk gives fast, smart replies—no breaks, no delays. Help agents stay sharp and customers feel hear...
Benny
Why Your Helpdesk Needs Custom Apps (And Not Just Default Features)
Freshworks
Freshdesk
Why Your Helpdesk Needs Custom...
April 28, 2025
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4 min read
Let’s be honest for a second: default helpdesk features are great. They get the job done, they’re plug-and-play, and they make onb...
Benny
Top 5 Mistakes Companies Make with Helpdesk Automation (and How to Avoid Them)
Freshdesk
Top 5 Mistakes Companies Make...
April 21, 2025
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4 min read
Discover the common pitfalls in helpdesk automation and learn how to implement smarter support automation strategies.
Benny
CSAT Magic: How to Turn Feedback into Fuel for Support Growth
Freshdesk
Freshworks
CSAT Magic: How to Turn Feedba...
April 11, 2025
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5 min read
We all know the thrill (and sometimes, anxiety) of seeing a CSAT rating come in. It’s like opening a mystery box—are we about to b...
Benny
How Smart SLAs & Business Hours Can Improve Customer Support
Freshdesk
Freshworks
How Smart SLAs & Business Hour...
April 4, 2025
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5 min read
Customer support isn’t just about answering tickets; it’s about answering them fast and keeping customers happy.
Benny
Streamline Your App Store Reviews with Apple App Store Integration for Freshdesk
Freshworks
Streamline Your App Store Revi...
March 24, 2025
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4 min read
Let’s face it—managing App Store reviews is a pain. You spend hours toggling between tabs, tracking customer feedback, and trying...
Benny
Optimized Ticket Assignment in Freshdesk: Intelligent Load-Based Distribution for Maximum Efficiency
Freshworks
Freshdesk
Optimized Ticket Assignment in...
March 19, 2025
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4 min read
In the world of customer support automation, efficiency isn’t just a goal—it’s a necessity. Support agents deal with high ticket v...
Benny
How to Make Your Freshdesk Smarter: Essential Apps for Productivity
Freshdesk
Freshworks
How to Make Your Freshdesk Sma...
February 20, 2025
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5 min read
Discover the must-have Freshdesk Marketplace apps that enhance productivity, automate workflows, and improve customer support.
Benny
Mastering OAuth in Freshworks: A Developer’s Guide to Secure Authentication
Freshworks
Mastering OAuth in Freshworks:...
February 13, 2025
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5 min read
Master OAuth in Freshworks with Multi-OAuth, enabling secure, scalable authentication for multiple accounts without API keys.
Benny