Benny

Box for Mint connects Box cloud storage directly to Freshdesk, making large file sharing effortless, Support agents can now manage and share files within tickets—no limits, no tab hopping.

Box for Mint: Streamline Freshdesk Support Without File Size Limits

Transform Freshdesk from a basic helpdesk into a full-stack support powerhouse—with modular features, AI, and custom apps built by Saasly.

freshdesk-aint-no-tool-its-a-toolkit

Identify and fix the key issues dragging down your CSAT scores with actionable Freshdesk-style solutions.

7 Mistakes That Are Costing You CSAT Points (And How to Fix Them)

Discover how helpdesk is now a key part of your business strategy, driving growth, loyalty, and insights.

Helpdesk Isn’t Just Support Anymore. It’s a Business Strategy.

Tickets flooding in? AI in Helpdesk gives fast, smart replies—no breaks, no delays. Help agents stay sharp and customers feel heard, instantly.

🤖 From Chaos to Confidence: How AI is Reinventing Helpdesk Support

Let’s be honest for a second: default helpdesk features are great. They get the job done, they’re plug-and-play, and they make onboarding new agents fairly painless.

Why Your Helpdesk Needs Custom Apps (And Not Just Default Features)

Discover the common pitfalls in helpdesk automation and learn how to implement smarter support automation strategies.

Top 5 Mistakes Companies Make with Helpdesk Automation (and How to Avoid Them)

We all know the thrill (and sometimes, anxiety) of seeing a CSAT rating come in. It’s like opening a mystery box—are we about to be showered with five-star love

CSAT Magic: How to Turn Feedback into Fuel for Support Growth

Customer support isn’t just about answering tickets; it’s about answering them fast and keeping customers happy.

How Smart SLAs & Business Hours Can Improve Customer Support

Let’s face it—managing App Store reviews is a pain. You spend hours toggling between tabs, tracking customer feedback, and trying to keep up with responses.

Streamline Your App Store Reviews with Apple App Store Integration for Freshdesk

In the world of customer support automation, efficiency isn’t just a goal—it’s a necessity. Support agents deal with high ticket volumes, admins strive for balanced workloads, and businesses aim for seamless ticket routing.

Optimized Ticket Assignment in Freshdesk: Intelligent Load-Based Distribution for Maximum Efficiency

Discover the must-have Freshdesk Marketplace apps that enhance productivity, automate workflows, and improve customer support.

How to Make Your Freshdesk Smarter: Essential Apps for Productivity

Master OAuth in Freshworks with Multi-OAuth, enabling secure, scalable authentication for multiple accounts without API keys.

Mastering OAuth in Freshworks: A Developer’s Guide to Secure Authentication

The retail industry has always been fast-paced, with shifting customer expectations and seasonal spikes in demand.

How AI-Powered Service is Making Retailers Smile

Managing customer subscriptions and payments can often feel like juggling while blindfolded. Between responding to support tickets, handling refund requests, and ensuring accurate billing, things can quickly spiral out of control—especially for companies managing thousands of transactions daily.

Streamline Payments and Subscriptions with the Stripe-Integration

The year 2024 is a landmark moment for the evolution of workspaces, and at the core of this transformation lies artificial intelligence AI.

The AI Revolution in Workplaces: Insights from Freshworks’ Global AI Workplace Report 2024

In a world where customer support defines your brand's reputation, speed and precision are the name of the game. Customers expect quick, accurate responses, and support teams are under constant pressure to deliver.

Revolutionizing Customer Support with AI Connect: The Ultimate AI-Powered Response Tool

As developers, we’ve all been there staring at legacy code that needs to migrate to the latest framework. It’s like dragging a stubborn mule uphill. But what if your workhorse transformed into a racehorse?

Level Up Your Freshworks Development: Introducing AI-Assisted App Migration with Freddy Copilot

Admin

Learn how JavaScript's API powers seamless communication between parent windows and iframes, enabling dynamic integrations like HubSpot inside Freshdesk for SaaS platforms.

Unwrap 2025’s Best Holiday App Deals – Save Big & Supercharge Your Business!

In businesses that rely on service management platforms like Freshdesk and Freshservice, accurate time tracking is crucial for both operational efficiency and employee compensation.

Ensuring Accurate Time Tracking in Freshdesk and Freshservice: A Custom Solution to Prevent Time Entry Manipulation

In the digital world, secrets are harder to keep than that one time you told your friend you “wouldn’t tell anyone” but ended up spilling it to your pet cat (because cats don’t judge, right?). 

Achieve Flexibility and Security with Freshdesk App Settings

Freshworks, a global leader in customer engagement software, has always been at the forefront of enabling businesses to deliver exceptional customer service.

Revolutionizing Freshdesk: Saasly's Custom Apps Boost Productivity and Experience

As technology continues to advance, customer service is increasingly leaning into automation, particularly through chatbots. These AI-powered agents have already transformed the customer support landscape, but there’s much more on the horizon.

What’s Coming in 2025? The Surprising Evolution of Customer Service Chatbots!

The demands on IT service management (ITSM) teams are growing at an unprecedented pace. With evolving technology, increasing complexity, and heightened user expectations, IT departments must deliver faster, more reliable, and efficient services while maintaining cost-effectiveness.

Freddy AI for ITSM: Revolutionize Service Management with Freshservice

Freddy AI continues to expand its capabilities, empowering businesses to streamline operations, enhance customer support, and drive efficiency across the board.

Freddy AI’s Latest Features and Their Impact: A Step into the Future

See how Freddy AI enhances Freshworks with smarter automation and predictive insights to transform customer service

How Freddy AI Transforms Freshworks: Boosting Customer Service Power - part3

Freddy AI: Boost customer service with easy setup, tailored training, and industry-specific features for efficient, accurate responses

Freddy AI – Your Guide to Setup, Training, and Industry-Specific Use Cases

Introducing Freddy Copilot, the groundbreaking generative AI that is revolutionizing app development.

Freddy AI: A Game-Changer in Customer Service Automation

Ajith

Parent-Iframe Communication in JavaScript for SaaS Marketplace Apps

Anish

As a seasoned MERN Stack Developer, I embarked on my coding journey with fundamental technologies like Node.js, JavaScript, HTML, and CSS. As projects became more complex, I transitioned to more modern frameworks and libraries like React, TypeScript, and RTK Query. This transition improved both the efficiency of development and the scalability of the applications.

My Developer Journey: From Plain JavaScript to React, TypeScript, and RTK Query

Rishabh Singha

excellence is a key differentiator for businesses. One of the tools that can significantly enhance the efficiency and effectiveness of customer support teams is the...

Enhance Customer Service with Real-Time Attachment Previews in Freshworks

Elevate Support & Sales Functions | Streamline support & sales with Saasly's HubSpot CRM Pro. Seamlessly integrate with Zendesk for optimal performance.

Saasly’s  HubSpot CRM Connect Pro: Seamless Integration on Zendesk to Elevate Support and Sales Operations

Seamlessly manage Google reviews and questions in Zendesk, improving efficiency and customer satisfaction.

Google Reviews and Questions by Saasly : Manage Google Maps reviews & Q&A on your Google My Business listings on Zendesk Portal.

Discover how Saasly’s ChatGPT Helper on Zendesk transforms customer support with AI-powered responses to all your ticket inquiries

Saasly's ChatGPT Helper on Zendesk: Your Key to Effortless Support!

What is Attachment Manager Plus Exactly? Let us try to understand it using a scenario. Imagine you are running an e-commerce business and are required to consolidate and analyse all the transactions and attachments happening in the industry.

Optimise Your Workflow: Attachment Manager Plus Integration for Freshdesk and Freshservice on Freshworks Marketplace

Abinaya

Bharathkumar M

Blending tools and platforms is key to maintaining operational efficiency. Freshservice excels in IT service management, while Monday.com is ideal for keeping operations on track. Combining these platforms can supercharge your workflow, making tasks smoother, processes simpler, and productivity soar.

Logistics Industry: Sync Monday.com with Freshservice to Automate BOLs!

It's time to explore how this dynamic duo can transform your customer service processes. With [Freshservice seamlessly integrated into Google Chat](https://www.freshworks.com/apps/google_chat_1/), managing tickets and staying on top of customer inquiries has never been easier.

Revolutionize Customer Service with Freshservice for Google Chat

Multitasking is efficient no doubt about it, but jumping between different software tools and multiple tabs at a time is a bit hectic task even for the experts.

Don't toggle between HubSpot and Zendesk; instead, harness the power of the HubSpot CRM-Zendesk Integration App.

As the autumn leaves fall and the Halloween season is here, Saasly is conjuring up a spellbinding treat for businesses this Halloween season.

Saasly's Halloween Super Offer: Revealing Amazing Discounts for Business Transformation

Bala Nagendra Kumar

Hi, I'm Bala from the Saasly team, and I'm excited to share my experience in creating a spooky landing page for Halloween.

How to Create a Free Halloween landing page for your website

Partnerships have always been a part of the business world, but their role and significance have evolved over time.

The Power of Collaboration: Business growth through Partnerships

Harishankar Durairaj,co-founder

In the heart of Dubai, where the desert meets the sea, a global congregation of tech enthusiasts, innovators, and industry leaders gathers yearly for an event that transcends the ordinary - GITEX, the Gulf Information Technology Exhibition.

GITEX Through the Eyes of Saasly: A First-Hand Experience

Gopi

Like to share our experience on how we have been using the state management - store method

Don't make your application sick by making API calls often!

Arun

Attention all SaaS providers! Are you tired of dealing with integration issues and interoperability conflicts

API Testing for SaaS: How to Find and Fix Problems Before They Hurt Your Bottom Line

Are you ready to take your JavaScript coding skills to the next level?

The ultimate guide to testing and debugging JavaScript code.

MongoDB is one of the most widely used NoSQL databases.

How to recover Customer Data from Crashed MongoDB

In a world that's rapidly becoming more digitized and interconnected, enterprises seek ways to streamline their operations, integrate disparate systems, and deliver superior customer experiences.

How iPaaS Transforms Enterprises in the Digital Age

Freddy Copilot for Developers: A Generative AI-Powered Development Experience Tool

Streamline customer support with AI-powered response templates.

GenAI ChatGPT for Zendesk: Your Ultimate Customer Support Companion

Create Freshdesk tickets, contacts & companies from JotForm submissions.

Exploring JotForm and Freshdesk Integration: The Ultimate Support Combo

Assets are something that all companies value more than anything. A company has assets in different ways some might be physical while others might be in the form of virtual elements such as cryptocurrency, software materials, and so on. The problem arises when there is a need to keep a track of what are the movable assets and fixed assets and how many they are and where they are spread out, that's where Saasly comes to your aid.

Is Asset Management Simple? Yes, Saasly Will Assist You With That

The given fact that hiring is a strenuous task is quite well known however it is also quite reasonable that this process can per partially optimized by being a digitized platform that allows the Human resources department to do their task with ease and minimal hassle. This allows room for more flexibility, efficiency, quality, and experience in terms of the people that they wish to recruit. We are now going to break this down in a more understandable way.

How Does Freshservice Enhance Your HR Operations?

Hasn't it been quite a hassle to deal with all these complications of managing countless offers that come from your Shopify buyers? It certainly is one huge struggle to keep a track of all the incoming and outgoing orders and reviews, this is where we come in. So let's see how this process could be made much easier without many complications

Shopify order management in Freshdesk

SaaS integration is a process where a SaaS application is connected to a cloud-based application. This is achieved with the help of an API that helps sand connect both these individual platforms allowing free and easy transfer of data/information. After connectivity is connected they can access or request access to the data or information that is shared.

What Is SaaS Integration & How It Is Helpful For The Organization

In every business, client satisfaction is a vital key to success. This makes the company stand as a key player in your industry. At the same time, it's not too easy to engage your customers

7 Things You Should Know About Freshdesk

Irfaan

LeadSquared a company founded nearly a decade and a half earlier has managed to break the ground yet again by providing a platform for Whatsapp service providers to reach out to various companies. This enables fellow client companies to send various types of messages to different people at the same time. It also helps manage bulk messages to lessen the burden on their fellow clients.

How We Listing Whatsapp Service Provider In LeadSquared CRM With API Wrapper

Our product helps provide solutions for those individuals who find it hard to reply to varying comments and reviews. The Freshdesk application creates a ticket for every Review and or comment from 3 platforms, namely; Youtube, Playstore, and Google My Business.

Connect your Freshdesk to Google My Business|Youtube|Play Store| Integration

As the team grows globally, Spritle Software looks forward to building more paid apps and custom integrations for Freshworks customers. “We’re discovering new opportunities with Freshworks’ 50000+ customers every day. It’s a very important time for us as more and more companies across the globe want custom integrations coupled with Freshworks products. As a team, we’re all thrilled to help more customers by building the next big app for the Freshworks Marketplace.” – Abinaya 

Spritle drives 30% annual revenue with Freshworks’ Paid Apps Program

Rajeswaran

I’m really surprised to see how work is getting done with fewer efforts using Freshworks Developer Platform. Automation is a perfect example of this. It's been a lifesaver for many of their customers.

What surprised me about Freshworks SDK and APIs!

Arshath

Welcome to my first blog post! My name is Arshath, a full stack developer. I work for  Spritle Software, an awesome Software Development Company. Spritle has been a solution partner of Freshworks for quite a long time and has developed several marketplace apps and custom apps for Freshworks customers. Freshdesk is the offering from Freshworks suite of business products.

How I developed an integration on my first month for the topmost university in Australia

Dhivya

I appreciate FW for coming out with this awesome plan of keeping it online amidst the tough time. The same way due to COVID-19 for the very first time Freshworks came up with virtual developers meet- Freshhuddle. I must say this they came with a bang for the very first time and they made it. Much appreciated guys :)

My first ever FreshHuddle

Zoho Desk is web-based help desk software that gives us the ability to manage our customer support activities efficiently. Zoho Desk allows us to assign, track and set up alerts on helpdesk tickets easily. We can customize Zoho Desk for our business and ensure satisfaction in our customer support experience

Ten Things I have learned while developing an app for Zoho Desk

Heck! Yes, it happened. I have fallen for the gorgeous apps we built for Freshworks marketplace made me compose this blog.

Blog

Category

34

15

13

7

7

3

2

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

Box for Mint: Streamline Freshdesk Support Without File Size Limits

Box for Mint: Streamline Fresh...

freshdesk-aint-no-tool-its-a-toolkit

freshdesk-aint-no-tool-its-a-t...

7 Mistakes That Are Costing You CSAT Points (And How to Fix Them)

7 Mistakes That Are Costing Yo...

Helpdesk Isn’t Just Support Anymore. It’s a Business Strategy.

Helpdesk Isn’t Just Support An...

🤖 From Chaos to Confidence: How AI is Reinventing Helpdesk Support

🤖 From Chaos to Confidence: H...

Why Your Helpdesk Needs Custom Apps (And Not Just Default Features)

Why Your Helpdesk Needs Custom...

Top 5 Mistakes Companies Make with Helpdesk Automation (and How to Avoid Them)

Top 5 Mistakes Companies Make...

CSAT Magic: How to Turn Feedback into Fuel for Support Growth

CSAT Magic: How to Turn Feedba...

How Smart SLAs & Business Hours Can Improve Customer Support

How Smart SLAs & Business Hour...

Streamline Your App Store Reviews with Apple App Store Integration for Freshdesk

Streamline Your App Store Revi...