Blog

A place for our thoughts,finds, obsessions and opinions to uplift your innovative business ideas.

CSAT Magic: How to Turn Feedback into Fuel for Support Growth
Freshdesk
Freshworks
CSAT Magic: How to Turn Feedba...
April 11, 2025
•
5 min read
We all know the thrill (and sometimes, anxiety) of seeing a CSAT rating come in. It’s like opening a mystery box—are we about to b...
Benny
How Smart SLAs & Business Hours Can Improve Customer Support
Freshdesk
Freshworks
How Smart SLAs & Business Hour...
April 4, 2025
•
5 min read
Customer support isn’t just about answering tickets; it’s about answering them fast and keeping customers happy.
Benny
Streamline Your App Store Reviews with Apple App Store Integration for Freshdesk
Freshworks
Streamline Your App Store Revi...
March 24, 2025
•
4 min read
Let’s face it—managing App Store reviews is a pain. You spend hours toggling between tabs, tracking customer feedback, and trying...
Benny
Optimized Ticket Assignment in Freshdesk: Intelligent Load-Based Distribution for Maximum Efficiency
Freshworks
Freshdesk
Optimized Ticket Assignment in...
March 19, 2025
•
4 min read
In the world of customer support automation, efficiency isn’t just a goal—it’s a necessity. Support agents deal with high ticket v...
Benny
How to Make Your Freshdesk Smarter: Essential Apps for Productivity
Freshdesk
Freshworks
How to Make Your Freshdesk Sma...
February 20, 2025
•
5 min read
Discover the must-have Freshdesk Marketplace apps that enhance productivity, automate workflows, and improve customer support.
Benny
Mastering OAuth in Freshworks: A Developer’s Guide to Secure Authentication
Freshworks
Mastering OAuth in Freshworks:...
February 13, 2025
•
5 min read
Master OAuth in Freshworks with Multi-OAuth, enabling secure, scalable authentication for multiple accounts without API keys.
Benny
How AI-Powered Service is Making Retailers Smile
Freshworks
ai
How AI-Powered Service is Maki...
February 7, 2025
•
6 min read
The retail industry has always been fast-paced, with shifting customer expectations and seasonal spikes in demand.
Benny
Streamline Payments and Subscriptions with the Stripe-Integration
Freshworks
Streamline Payments and Subscr...
January 30, 2025
•
6 min read
Managing customer subscriptions and payments can often feel like juggling while blindfolded. Between responding to support tickets...
Benny
The AI Revolution in Workplaces: Insights from Freshworks’ Global AI Workplace Report 2024
Freshworks
ai
The AI Revolution in Workplace...
January 23, 2025
•
5 min read
The year 2024 is a landmark moment for the evolution of workspaces, and at the core of this transformation lies artificial intelli...
Benny
Revolutionizing Customer Support with AI Connect: The Ultimate AI-Powered Response Tool
AI
Revolutionizing Customer Suppo...
January 16, 2025
•
5 min read
In a world where customer support defines your brand's reputation, speed and precision are the name of the game. Customers expect...
Benny