Trustpilot Freshdesk Integration: Multistore vs Mint Compared

Trustpilot Freshdesk Integration: Never Miss a Customer Review Again

Customer reviews arrive anytime—often outside business hours and on public platforms like Trustpilot.
The real challenge isn’t collecting reviews, but responding to them quickly and consistently without missing any.

Trustpilot integrations for Freshdesk solve this by turning reviews into actionable support tickets.

SaaSly offers two such apps:

Trustpilot Multistore
Trustpilot – Freshdesk for Mint

Both apps ensure every Trustpilot review reaches Freshdesk, helping teams respond faster—while each follows a slightly different approach to managing reviews.

In This Blog, We Cover

What each app does
How reviews and replies are handled
Key features and benefits
Limitations
How to choose the right app for your workflow

Let’s dive in.

Why Turning Trustpilot Reviews into Freshdesk Tickets Matters

Trustpilot reviews are more than public comments—they’re real customer signals. Each review is an opportunity to respond, recover, or reinforce trust.

Without integration:

Reviews live outside your support workflow
Agents switch tools constantly
Replies get delayed
Some reviews are simply missed

Both Trustpilot Multistore and Trustpilot – Freshdesk for Mint solve this by automatically creating Freshdesk tickets from Trustpilot reviews, ensuring your support team stays in control of customer feedback from one place.

Trustpilot Freshdesk Multistore Integration

Centralized Review Management for Multiple Locations

What Is Trustpilot Multistore?

Trustpilot Multistore is built for teams that want seamless ticket creation from Trustpilot reviews, especially when managing multiple locations or accounts.

Whenever a customer posts a review on Trustpilot:

A Freshdesk ticket is automatically created
Agents can respond directly from Freshdesk
The agent’s reply is posted back to Trustpilot
Any follow-up reply from the reviewer appears inside the same Freshdesk ticket

This two-way flow ensures that no review, response, or follow-up is ever missed.

Key Features of Trustpilot Multistore

1. Automatic Ticket Creation from Trustpilot Reviews

Every new Trustpilot review becomes a Freshdesk ticket without manual effort. Agents don’t need to monitor Trustpilot separately—everything arrives where they already work.

2. Respond Directly from Freshdesk

Agents can reply to Trustpilot reviews directly inside Freshdesk. Replies are automatically appended to the original Trustpilot review, keeping conversations public and transparent.

3. Continuous Two-Way Updates

If a reviewer responds again on Trustpilot, that reply is captured inside the same Freshdesk ticket. The conversation remains in a single thread.

4. Manage Multiple Locations or Accounts

Trustpilot Multistore supports multiple Trustpilot locations or accounts, making it ideal for businesses with several brands, stores, or service locations.

5. Dashboard Reporting

The app includes dashboard reporting to give teams visibility into review-related activity from one place.

Benefits of Trustpilot Multistore

Streamlines customer feedback into Freshdesk
Helps convert customer interactions into potential leads
Keeps agents responsive without switching platforms
Ensures no review goes unnoticed
Centralizes feedback from multiple Trustpilot sources

Limitations of Trustpilot Multistore

Emojis are not supported
If the app is uninstalled and reinstalled, existing reviews may be affected during ticket updates
Dashboard support is not available for Freshchat

These limitations are important to consider, especially for teams that rely heavily on emojis or Freshchat dashboards.

Trustpilot – Freshdesk Integration for Mint

Structured, Rule-Based Review Handling

What Is Trustpilot – Freshdesk for Mint?

Trustpilot – Freshdesk for Mint converts Trustpilot reviews into Freshdesk tickets using a more structured, configuration-driven workflow.

The goal remains the same:

Never miss a review
Respond quickly from Freshdesk
Keep conversations synced

However, this app introduces additional control over how and when tickets are created.

How Trustpilot – Freshdesk for Mint Works

The app is configured using:

Freshdesk API key
Freshdesk subdomain
Trustpilot credentials

Key workflow details:

Reviews are fetched every five minutes
Tickets are created based on user-defined star ratings
Agents reply directly from Freshdesk
Replies are posted back to Trustpilot
Any reviewer follow-up appears in the same Freshdesk ticket

This ensures a consistent feedback loop without manual monitoring.

Key Features of Trustpilot – Freshdesk for Mint

1. Automated Review Fetching

Reviews are fetched every five minutes, ensuring frequent updates without overwhelming the system.

2. Star Rating-Based Ticket Creation

Teams can control which reviews generate tickets based on star ratings, helping prioritize responses and manage volume.

3. Direct Replies from Freshdesk

Agents respond inside Freshdesk, and replies are automatically published on Trustpilot.

4. Continuous Review Sync

All reviewer follow-ups are added back into the same Freshdesk ticket, keeping conversations complete.

Benefits of Trustpilot – Freshdesk for Mint

Ensures no Trustpilot review is missed
Enables selective ticket creation using star ratings
Keeps agents focused inside Freshdesk
Maintains a clean, centralized feedback workflow

Limitations of Trustpilot – Freshdesk for Mint

For existing users:

The app should be updated, not uninstalled
Reinstalling the app may result in data loss
Archived, spam, or trashed tickets require manual handling using Trustpilot Review IDs

For all users:

Uninstalling the app removes data from the database
Reinstalling may recreate already-replied reviews as new tickets

These limitations highlight the importance of careful app management once installed.

Trustpilot Freshdesk Integration

Feature Comparison

Two Trustpilot apps. One Freshdesk workflow.

Both apps turn reviews into tickets and support two-way replies:

Trustpilot Multistore focuses on complete visibility and multi-location management
Trustpilot – Freshdesk for Mint emphasizes star-based filtering, scheduled fetching, and structured control

The right choice depends on how much scale and control your team needs.

Which App Should You Choose?

Choose Trustpilot Multistore if:

You manage multiple Trustpilot locations or accounts
You want dashboard-level visibility
You prefer every review to become a ticket automatically

Choose Trustpilot – Freshdesk for Mint if:

You want tighter control over which reviews become tickets
Star-rating-based filtering matters to your workflow
You prefer a structured, scheduled fetch process

Both apps ensure that Trustpilot reviews never fall through the cracks—the difference lies in control versus scale.

Trustpilot Freshdesk Integration Use Cases for Growing Support Teams

Customer feedback shouldn’t live in silos.

When reviews stay outside your helpdesk:

Response times slow down
Context is lost
Opportunities slip away

By converting Trustpilot reviews into Freshdesk tickets:

Agents respond faster
Conversations stay organized
Feedback becomes actionable
Teams stay aligned

Both Trustpilot Multistore and Trustpilot – Freshdesk for Mint make this possible—without changing how teams already work.

Final Thoughts

Trustpilot reviews are public, permanent, and powerful. Managing them manually is risky. Missing them is costly.

With Trustpilot Multistore and Trustpilot – Freshdesk for Mint, SaaSly brings Trustpilot feedback directly into Freshdesk—where support teams already operate.

Whether you need:

Multi-location visibility
Dashboard insights
Star-based filtering
Or a simple way to never miss a review

There’s an app designed to fit your workflow.

Because when customer feedback shows up, your team should already be there—ready to respond.