Still Losing Ticket Files? Fix It with Attachment Manager Freshdesk vs Plus

Support tickets are rarely just text

They’re filled with attachments like screenshots, PDFs, spreadsheets, and documents.
While these files are essential for faster resolutions, managing them often becomes a task of its own.

Agents scroll through long conversation threads to find a single file, attachments get deleted by mistake, and downloading files one by one wastes valuable time.
What should be simple often turns frustrating.

That’s where Attachment Manager and Attachment Manager Plus come in.
Both apps bring all ticket attachments into one organized, easy-to-access view inside your helpdesk—giving teams better control, visibility, and speed, without ever leaving the ticket.

But while both apps solve attachment chaos, they’re built for different levels of control and complexity.
Let’s break them down.

Part 1: Attachment Manager — Simple, Clean, and Controlled

If your team wants basic but powerful attachment control without overwhelming options, Attachment Manager is the perfect fit.

This app focuses on one core idea:

Give agents a single place to view, manage, and protect ticket attachments.

What Attachment Manager Does Best

Centralized Attachment View
No more scrolling through long conversations. The widget displays all ticket attachments in one place, making it easy to locate files instantly.
Restrict Attachment Deletion
One accidental click can delete an important file. Attachment Manager lets you restrict agents from deleting ticket attachments, ensuring files stay safe and intact.
One-Click Bulk Download
Instead of downloading files one by one, agents can download all attachments at once—saving time on tickets with multiple files.
Attachment-Based Tags
Whenever a ticket or conversation is created with attachments, the app automatically displays tags, helping teams identify attachment-heavy tickets quickly.
Reuse Existing Attachments
Agents can add previously uploaded attachments directly into the ticket, eliminating the need to re-upload files again and again.
Works Fully Inside Freshdesk
All actions happen without leaving Freshdesk, keeping workflows smooth and distraction-free.

Who Is Attachment Manager Ideal For?

Teams that want simple attachment organization
Support agents handling frequent file uploads
Teams concerned about accidental file deletion
Small to mid-sized teams looking for clarity, not complexity

Attachment Manager quietly improves everyday workflows—no learning curve, no extra steps.

Part 2: Attachment Manager Plus — Advanced Control for High-Volume Teams

If Attachment Manager is about simplicity, Attachment Manager Plus focuses on precision, speed, and advanced handling.

This app is designed for teams managing large volumes of attachments and needing faster search, filtering, previewing, and better control.

What Makes Attachment Manager Plus More Powerful?

Sidebar Attachment Search
Agents can search attachments directly from the sidebar, making file discovery fast and effortless.
Filter & Sort Attachments
Need only PDFs? Looking for the latest file?
Attachment Manager Plus allows you to:
- Filter by file type
- Sort by name or date
  Perfect for tickets with heavy document flow.
Preview Files Without Downloading
Agents can preview attachments directly inside Zendesk without downloading—saving time, storage, and bandwidth.
Flexible Download Options
Download:
- A single attachment
- Or all attachments at once
  Choose based on workflow needs.
Supports All Common File Formats
Works with PDFs, images, Excel sheets, Word docs, and more—covering everyday support use cases.
Attach Files Inside Conversation Threads
Agents can upload attachments directly within threads, improving collaboration and context clarity.
Selective File Format Display
Display only chosen file types to keep UI clean, focused, and relevant to your workflow.
File Type Filtering
Quickly filter attachments by formats such as:
- PDF
- JPEG
- PNG
- JPG
- XLSX
- DOCX / DOC
- CSV
- SVG
- MOV
- PPT / PPTX
- RTF
- ODP
- WEBP
- ...and more
This makes locating the right file almost instant.

Additional Controls for Freshdesk & Freshservice

For Freshdesk:

Restrict agents from deleting attachments
Display tags when tickets or conversations include attachments

For Freshservice:

Display tags when tickets or conversations include attachments

Who Is Attachment Manager Plus Best For?

Teams handling large numbers of attachments
Support teams that need fast search & filtering
Agents who want file previews without downloads
Enterprises with structured attachment workflows

This app doesn’t just organize attachments—it optimizes how teams interact with them.

Attachment Manager vs Attachment Manager Plus: Feature Comparison

How to Choose the Right App

Choose Attachment Manager if:

You want simple attachment control
Your team values clarity and safety
You don’t need advanced filtering or previews

Choose Attachment Manager Plus if:

Your tickets include lots of files
Agents need search, filter, and preview options
You want deeper attachment management without slowing down workflows

Both apps improve efficiency—but the right choice depends on how complex your attachment handling needs are.

Installation: Simple and Quick for Both Apps

Attachment Manager Installation

Click Install
Enter your Freshdesk subdomain & API key
Enable attachments and tags
Complete installation

That's it—you're ready to go.

Attachment Manager Plus Installation

Click Install
Enter Freshdesk subdomain & API key
Add valid & invalid attachment formats (comma-separated)
Complete installation

No complicated setup. No disruption to workflows.

Final Thoughts: Stop Letting Attachments Slow You Down

Attachments are meant to help resolve tickets faster, not slow teams down.

Whether you choose Attachment Manager for clean simplicity or Attachment Manager Plus for advanced control, both apps remove friction from everyday support workflows.

They bring visibility.
They prevent mistakes.
They save time.
And they keep everything exactly where agents need it—inside the ticket.

If attachments are a regular part of your support process (and they almost always are), these apps make managing them easier, faster, and far more efficient.

Sometimes, better support isn’t about doing more.
It's about organizing what you already have—properly.