Struggling with Recurring Tickets Freshdesk Tasks? Lite & Pro End the Chaos

---

If you’ve worked in support long enough, you know one painful truth: Some tasks repeat more than your favorite playlist. Follow-ups, audits, customer check-ins, renewals, reminders, backups—and those “just checking in 😄” emails everyone pretends they remembered on time. Creating these tickets manually every day? Cue the dramatic support-agent sigh. But what if you didn’t have to? What if Freshdesk created all those recurring tickets automatically—like a productivity fairy godmother? Well… now it can. Meet Recurring Tickets Lite and Recurring Tickets Pro by Saasly—two powerful apps designed to turn repetitive chaos into smooth, automated workflows. Grab your coffee. Let’s dive in.

Part 1: Recurring Tickets Lite – Your Simple, Reliable Automation Sidekick If Recurring Tickets Freshdesk were a superhero movie, Recurring Tickets Lite would be the friendly, dependable hero who always shows up on time, never complains, and quietly makes life 10x easier. This app was built for one simple purpose: Create tickets automatically at the intervals you choose. But don’t let the word “Lite” fool you—this app packs some serious automation power.

🌟 Why Recurring Tickets Lite Is the Perfect Starter Automation App? Here’s what makes it special:

1️⃣ Full-Page App Experience Unlike tiny sidebar widgets that feel like reading through a keyhole, Recurring Tickets Lite gives you a full-page interface. Translation: Everything is visible. Everything is organized. Everything is easy. Your eyes will thank you.

2️⃣ Choose Your Own Ticket Schedule (Hourly → Yearly) Need a ticket every hour? Every morning? Every Monday? Every 1st of the month? Every year on your office dog's birthday? Done. This app handles: - Hourly schedules - Daily schedules - Weekly schedules - Monthly schedules - Yearly schedules Basically, if time exists, the app can schedule a ticket for it.

3️⃣ Unlimited Recurring Tickets Create as MANY schedules as you want. Hundreds. Thousands. (No judgement—we’ve all had chaotic work calendars.)

4️⃣ Bring Back Old Ticket Templates (Ticket ID Lookup) Remember that perfect follow-up ticket you sent 3 months ago? You can fetch it instantly using the ticket ID and reuse it. Time saved: A LOT.

5️⃣ Agent-Friendly Contact Access Need customer details quickly? Just tap and boom—contact details appear instantly. Zero searching. Zero switching tabs.

6️⃣ Full Control: Edit, Pause, Delete Anytime Schedules aren’t permanent. You can: Edit them Pause them Remove them Your automations, your rules.

7️⃣ Filter Like a Productivity Boss You can filter scheduled tickets by:

• Status
• Priority
• Group
• Agent Perfect for busy teams who like things neat, clean, and trackable.

🟨 Who Should Use Recurring Tickets Lite? Support teams needing simple repeat reminders Customer success teams tracking follow-ups IT teams handling weekly/monthly checks Finance teams sending recurring invoices Managers who don’t trust their memory anymore Literally anyone who hates repetitive work Lite is perfect for teams who want effortless automation without overwhelming complexity.

🟪 Part 2: Recurring Tickets Pro – The Automation Beast Mode If Recurring Tickets Lite is your reliable everyday helper… Recurring Tickets Pro is the high-performance automation engine built for serious volume. This app doesn’t just handle schedules. It dominates them. We’re talking thousands of schedules, precise timing, deep customization, and long-term planning. Let’s break it down.

🌟 Why Recurring Tickets Pro Is the Ultimate Power App ? 1️⃣ Create Tickets at Any Interval You Can Dream Of Hourly? Daily? Every 3 days? Once every 2 weeks? Every 7 months? Once every 5 years? Every decade? Every two decades? YES. The app literally supports intervals up to several decades. If your company has long-term service contracts, this is a game-changer.

2️⃣ Hyper-Specific Time & Date Controls Want a ticket created on: The 1st business day of every month at 8:00 AM? The last Friday of every quarter? Every 2nd Wednesday at 9:45 AM? Every 36 months at 5 PM sharp? Done. Recurring Tickets Pro handles timing like a Swiss watch.

3️⃣ Define Every Ticket Field You control: Priority Status Group Agent assignment Custom fields And more This is perfect for teams running complex workflows.

4️⃣ Designed for High-Volume Schedules Have hundreds or thousands of recurring tasks? This app was built for exactly that. Whether you manage: Maintenance cycles Security audits Payroll processes Monthly backups Compliance checks Retainer clients Recurring reviews The Pro version keeps everything running like a well-oiled machine.

🟦 Lite vs Pro — Which One Do You Need? Here’s a simple way to choose:

Think of it like choosing between: Lite – Your friendly office assistant

Pro – Your full automation department

Both are amazing. Both save time. Both remove manual repetitive work. But they serve different types of teams.

🟫 Why Recurring Tickets Freshdesk Apps Matter More Than Ever Here’s the truth nobody says out loud: Support teams repeat the same tasks more than anyone else in the company. And yet, most teams still manually: Create check-in reminders Schedule audits Plan follow-ups Track recurring tasks Send repeating notifications It eats time. It drains energy. It steals focus from actual customer support. Recurring Tickets Lite & Pro fix that. They automate the boring stuff—so agents can focus on the meaningful work.

🟩 Real Use Cases for Both Apps (aka Where They Shine) ✔ Customer Follow-Up Cycles Weekly, monthly, bi-monthly—you choose. ✔ IT Maintenance Server checks Password resets System restarts Backup verifications ✔ Security & Compliance Quarterly audits Annual reviews Certification checks ✔ Customer Success Tasks Renewal reminders Onboarding checkpoints Health score follow-ups ✔ Finance & Operations Invoice cycles Payroll tasks Payout reminders ✔ HR & Admin Asset checks Attendance cycles Quarterly reviews Basically, if it repeats, these apps automate it.

Why Teams Love These Apps (And You Will Too) Because they: Save hours every week Reduce human error Keep teams consistent Improve follow-up quality Ensure no repeating task is ever forgotten Give complete control over when + how tickets are created Run quietly in the background like efficient little robots (But like… helpful robots. Not scary movie robots.)

Final Thoughts: Automation That Actually Makes Life Easier Recurring Tickets Lite and Recurring Tickets Pro are two sides of the same powerful idea: 👉 Automate repetitive support tasks so your team can focus on what really matters. Whether you need a simple scheduling buddy or a full-blown automation engine, SaaSly built a solution for every type of support workflow. These aren’t just apps. They’re time-savers, stress-reducers, productivity boosters, and low-key office heroes. And if your Freshdesk ecosystem feels a little too manual right now… These apps might just change your workday forever.