Introduction:

Reviews, Coffee, and the Trustpilot Freshdesk Mint App ☕😅

If you’ve ever worked in customer support, you know reviews are like coffee—they can energize you, shock you, or even keep you up all night.

And when those reviews are scattered across platforms like Trustpilot while your support team lives inside Freshdesk, things can get messy.

That’s exactly why the Trustpilot Freshdesk Mint app was built.

This powerful integration ensures that every review your customers leave on Trustpilot is automatically converted into a Freshdesk ticket.

Even better, your agents can reply directly from Freshdesk, and the response instantly posts back on Trustpilot.

No more copy-pasting, no more missed reviews, no more stressed-out agents juggling between two dashboards. Just one smooth workflow.

Why Customer Reviews on Trustpilot Are Critical 🌟

84% of customers trust online reviews as much as personal recommendations.
A single bad review can impact potential buyers more than an expensive ad campaign.
Positive reviews boost conversions, loyalty, and word-of-mouth growth.

But here’s the issue: reviews live on Trustpilot, while your support teams handle tickets in Freshdesk.

Without the Trustpilot Freshdesk Mint app, you risk missing critical feedback or wasting hours on manual review management.

What is the Trustpilot Freshdesk Mint App? 🛠️

The Trustpilot Freshdesk Mint app is a marketplace integration designed for Freshdesk users who want to automate review management.

Key Features:

Automatically creates Freshdesk tickets for every Trustpilot review.
Lets support agents reply to Trustpilot reviews directly from Freshdesk.
Syncs reviewer follow-ups with the same ticket for a continuous conversation flow.
Fetches reviews every five minutes so no feedback gets ignored.

Think of it as your review butler—always alert, always fetching, and always filing your Trustpilot reviews neatly inside Freshdesk.

How the Trustpilot Freshdesk Mint App Works ⚙️

1. Configuration

Enter your Freshdesk API key, subdomain, and Trustpilot credentials.
Choose review filters (like star ratings) to decide which reviews should generate tickets.

2. Review Fetching

Every 5 minutes, the app pulls new reviews.
Freshdesk tickets are created automatically.

3. Seamless Replying

Agents reply to tickets inside Freshdesk.
The response is posted back to Trustpilot automatically.
Any further reviewer response gets added to the same ticket.

✅ Result: One central system for reviews + support = zero headaches.

Benefits of Using the Trustpilot Freshdesk Mint App 🎁

🚀 Never Miss a Review
Every Trustpilot review becomes a Freshdesk ticket instantly.
🕒 Save Time with Automation
No more switching tabs or manually copy-pasting reviews.
💬 Reply Faster, Build Trust
Quick replies = happier customers + improved ratings.
📊 Track Reviews Like Tickets
Apply SLAs, track analytics, and monitor resolutions.
🔒 Centralized Review Management
Everything happens in Freshdesk—no scattered data, no missed opportunities.

Limitations of the Trustpilot Freshdesk Mint App ⚠️

For existing users: Always update, never uninstall—uninstalling risks losing past review data.
Archived/Spam/Trash tickets: Old tickets require manual review ID pasting.
For new users: Uninstalling deletes stored data. Reinstalling may re-create replied reviews as new tickets.

💡 Pro tip: Keep the app installed and updated to avoid hiccups.

Step-by-Step Installation Guide 🛠️

Go to the Freshdesk Mint Marketplace.
Search for the Trustpilot Freshdesk app.
Install and configure using your API key, subdomain, and Trustpilot credentials.
Select review filters (e.g., only 1–3 star reviews).
Save settings and let the app start working.

Who Should Use the Trustpilot Freshdesk Mint App? 👥

This integration is perfect for:

🛍️ E-commerce stores getting frequent Trustpilot reviews.
💻 SaaS businesses relying on reputation management.
❤️ Customer-centric brands that want real-time engagement.
🎧 Support teams tired of manual review handling.

👉 If you use Freshdesk for support and Trustpilot for reviews, this app is a no-brainer.

Real-Life Example: Turning a Negative Review Around 😊

Scenario:
A customer leaves a 2-star review:

"The product arrived late, disappointed with service."

Without the app → You may notice it days later (too late to fix).
With the app → The review instantly becomes a ticket.
- Agent replies within minutes, apologizes, offers compensation.
- Customer updates review to 4 stars.

🎉 That’s how businesses turn critics into loyal advocates.

FAQs About the Trustpilot Freshdesk Mint App ❓

1. What is the Trustpilot Freshdesk Mint app?
An integration that automatically creates Freshdesk tickets from Trustpilot reviews.

2. How does the integration work?
It fetches reviews every 5 minutes, creates tickets, and syncs replies both ways.

3. Can I reply to Trustpilot reviews from Freshdesk?
Yes, replies from Freshdesk appear on Trustpilot automatically.

4. Why should businesses use it?
It saves time, ensures no missed reviews, and improves ratings.

5. How do I install it?
Install from Freshdesk Marketplace → Add API key, subdomain, and Trustpilot credentials → Configure filters.

Final Thoughts: Why You Need the Trustpilot Freshdesk Mint App 🔑

The Trustpilot Freshdesk Mint app is more than just another integration—it’s your secret weapon for review management automation.

By converting reviews into actionable tickets, it:

Saves time
Prevents missed feedback
Empowers support teams to build better customer relationships

In an era where online reviews influence purchase decisions more than ads, this app ensures your business never misses a chance to turn customer feedback into customer loyalty.

☕ So next time you sip your coffee and scroll through Trustpilot, remember:
You don’t need to juggle platforms anymore.
The Trustpilot Freshdesk Mint app has got your back. 💪

Stop Losing Feedback: How the Trustpilot Freshdesk Mint App Saves You Time