Streamline Google Reviews in Freshdesk with GMB Multiple Account

Picture This…

You're juggling support tickets, live chat queries, and now—Google Reviews and Questions pop up across multiple business listings. You’re switching between 12 browser tabs, unsure which review you already replied to, and your team misses one... A customer complains publicly on Twitter.

Now imagine:

What if you could reply to every Google Business review or question directly inside Freshdesk—just like any other ticket?
No tabs. No confusion. No missed reviews.

🎯 That’s where the Google My Business (GMB) – Multiple Account app comes in. It’s the productivity boost your support team deserves.

✅ What Is GMB – Multiple Account?

This Freshdesk app connects one or many Google Business listings with your Freshdesk helpdesk.

🌀 How It Works:

A customer posts a review or question on your Google Business Profile
The app fetches updates every 30 minutes
A Freshdesk ticket is automatically created
Your agent responds directly in Freshdesk
The reply is published back to Google
If unanswered, your team gets notified

No more lost tabs. No more missed reviews. Just seamless engagement.

🛠️ Why GMB Multiple Account Integration Matters

1. 💬 Don’t Let Reviews Slip Through the Cracks

Public reviews impact your brand’s image. This app ensures every review gets addressed—fast.

2. ⏱ Save Time

No more copy-pasting or logging in and out. Everything flows through Freshdesk.

3. ❓ Make Google Questions Count

Turn Google Q&A into tickets—so every inquiry becomes a sales opportunity.

4. 📊 Track & Analyze

Get deep insights into review trends, top-performing locations, and team responsiveness.

🌟 Top Features of GMB Multiple Account

🔍 Multi-Location Support (Up to 500!) ⭐ Filter by Star Ratings (e.g., only 1–3 star reviews) 🏷️ Custom Tags & Groups for ticket routing 📈 Analytics Dashboard to monitor reviews & responses 📬 Weekly Reports & Instant Alerts

🔧 Real Use Cases

Case 1️⃣: Bob’s Bistro – Single Location

Bob runs a trendy restaurant in the city.

Challenge: Missed reviews and unanswered questions.
Solution:

Reviews auto-convert into tickets
Agents reply from Freshdesk
No complaints go unanswered

Case 2️⃣: Handy Helper – 12 Locations

A home service provider with branches across the state.

Solution:

All 12 GMB listings linked
1-star routed to operations
5-stars forwarded to marketing
Office hour questions go to branch teams

Case 3️⃣: National Franchise – 300+ Locations

Franchise receives hundreds of reviews daily.

Solution:

Onboard up to 500 locations
Smart tags (by rating, location, type)
Weekly reports catch emerging trends
Ops team takes immediate action

🧩 Installation Guide

Pre-Setup
- Create a custom Single Line Text ticket field (e.g., review_id)
- Create a Dropdown named review_type: Google Review, Google Question
Connect Freshdesk
- Click Install
- Fill in admin details
- Map custom fields
- Configure groups/tags
Link Google My Business
- Go to the Google Account tab
- Click Add Account → OAuth Login
- Enable the sync
Configure Locations
- Enable location
- Set rating filters
- Done! Tickets will start flowing

🎯 Best Practices for Teams

Use Tags like location_nyc, rating_1, type_question
Route Smart with automations
SLA Rules – e.g., respond to 1–3 star reviews within 4 hours
Use Dashboard for insights
Set Alerts for ticket sync failures

🤔 FAQ

Q: Does the app pull in old reviews?
A: Only from a configured start date—new reviews by default.

Q: Can I edit Freshdesk replies later?
A: Yes, edits don’t auto-sync unless republished.

Q: How frequent is the sync?
A: Every 30 minutes.

Q: What about Google Questions?
A: They are handled as review-type “Google Question”.

Q: GDPR-compliant?
A: Yes. Only public review/question data is retrieved.

📈 Results from Real Users

🕒 Bob’s Bistro saw 70% faster response times ⭐ Handy Helper improved TrustScore by +0.4 in 3 months 🧠 A franchise fixed a recurring complaint using trend data

🛍️ Final Takeaway – Why Install Now?

Ignoring reviews = lost revenue.
GMB Multiple Account for Freshdesk:

🚀 Makes Freshdesk your central feedback hub
🧠 Turns every Google interaction into a ticket opportunity
📊 Gives data visibility to manage public reputation
🏢 Works whether you're 1 store or 500 branches

✅ Next Steps

Install the App from Freshworks Marketplace
Configure Freshdesk fields and tag rules
Link Google accounts
Set up star filters and location rules
Monitor performance via dashboard

Start today. Save time. Stay in control. Let Freshdesk manage your Google Reviews, effortlessly.