Teletrac Navman provides cloud-based GPS fleet tracking software headquartered in California with offices in the United Kingdom. They approached us for integration between multiple Freshdesk accounts.
Before the application, their process would be
Here, they faced difficulty keeping track of escalated tickets in GM. Also, the agents from Dominos lacked visibility on the process happening on the other side. The only way of getting visibility is to update the tickets manually across two accounts and communication notifications need to be updated on either side which is a frustrating and time-consuming task. The manual update is prone to miscommunication. The lack of an integration posed the following key challenges for the company:
They approached us for automating the process which helps them to focus much on customer satisfaction. They chose our application for: