Manage Trustpilot Reviews in Zoho Desk Across Multiple Accounts

Introduction

Handling customer reviews across multiple Trustpilot accounts can quickly become overwhelming—especially for businesses with several branches or service areas.

The Trustpilot Multiple Account for Zoho Desk app simplifies this by converting every new Trustpilot review into a Zoho Desk ticket. This allows support agents to respond directly from within Zoho Desk, eliminating the need to log in to multiple Trustpilot profiles.

✅ Centralized review management
✅ Faster response times
✅ Improved SLA tracking

Whether you're managing two locations or twenty, this integration brings efficiency, visibility, and control to your review strategy.

Turn Trustpilot Into a Smart Support Channel

Today’s customers expect timely responses, even on third-party platforms like Trustpilot. With this integration, every review—good or bad—is captured as a Zoho Desk ticket. Agents can reply directly from Zoho, and the response is instantly posted back to Trustpilot.

Benefits:

✅ Real-time review monitoring
✅ Unified support workflows
✅ SLA-driven response tracking

This app operates as a Zoho Desk channel app, just like email or chat. It aligns with Zoho’s omnichannel strategy to streamline public review management.

What Is the Trustpilot Multiple Account App?

The Trustpilot Multiple Account for Zoho Desk app is a channel integration that syncs Trustpilot reviews into Zoho Desk as support tickets.

Key Features:

Multi-Account Support – Manage multiple Trustpilot accounts seamlessly from one interface.
Automated Ticket Creation – Reviews become Zoho Desk tickets in real time.
Two-Way Response Sync – Agent replies in Zoho Desk get published to Trustpilot.
Configurable Ticket Rules – Filter reviews by star rating or specific locations.
Centralized Analytics & SLA Tracking – Monitor performance using Zoho’s built-in dashboards.

This feature set transforms Trustpilot into a "Zoho Desk review channel app" and supports consistent, measurable customer service across all your review channels.

How Does It Work?

1. Connect Your Trustpilot Accounts

Install the app from Zoho Marketplace
In the configuration, click Add Trustpilot Account
Complete OAuth authorization for each account
All associated locations will appear in app settings

2. Configure Locations & Polling

Enable toggles for each Trustpilot location
Turn on Start Operation (Polling)
Reviews are pulled every few minutes automatically

3. Auto-Create Zoho Tickets

Each new review becomes a ticket (e.g., “Trustpilot Review – [Location]”)
Tickets include review text, star rating, and customer info

4. Respond from Zoho Desk

Agents respond as with any support ticket
Replies sync automatically to the Trustpilot review in real-time

Why It Matters: Trustpilot as a Channel App

Trustpilot is a critical touchpoint for customer service and brand perception.

Why this matters:

Unified Ticketing: All reviews become support tickets. Nothing slips through the cracks.
Agent Efficiency: No switching tabs—reply from Zoho Desk.
Data Sync & Accuracy: Contact/ticket info remains consistent.
Analytics & Reporting: Track review sentiment, SLA times, and trends.
Multi-Location Management: Handle reviews for all branches from one place.

📈 Businesses that respond to public reviews quickly see improved customer satisfaction and brand trust.

Real-World Example: Trustpilot Feedback Workflow

Scenario: A Retail Chain with Stores in New York and Los Angeles

A Positive Review:

“The service team at the Manhattan store was amazing!”

What Happens:

App detects the review and creates a Zoho Desk ticket.
Ticket labeled “New Trustpilot Review – Manhattan Store”
Agent replies in Zoho Desk.
Reply is posted back to Trustpilot in real-time.

A Negative Review:

“My package was delayed and no one helped me at the LA store.”

Workflow:

A new ticket is created for the LA location.
Agent posts a solution or apology from Zoho Desk.
Reply is auto-synced to the public Trustpilot review.

Result: Every review is managed like a first-class ticket with proper tracking and resolution.

Getting Started

Here’s how to begin with the Trustpilot Zoho Desk integration:

📘 Setup Guide – Step-by-step walkthrough
🔎 App Overview – Features and benefits
🛒 Zoho Marketplace Listing – Try the app

You can also watch the setup video for a visual overview.

Summary

The Trustpilot Multiple Account for Zoho Desk app converts customer reviews into actionable tickets.

✅ Native Zoho channel app
✅ Multi-account Trustpilot management
✅ SLA tracking & analytics
✅ Real-time response sync

If your business relies on Trustpilot for customer feedback, this app brings your reviews into Zoho’s helpdesk ecosystem for faster, smarter service.

Frequently Asked Questions (FAQs)

What does this integration do?
→ It pulls customer reviews from Trustpilot into Zoho Desk as tickets, allowing agents to manage reviews like any other support channel.

Can I connect multiple Trustpilot accounts or locations?
→ Yes, you can link as many accounts and locations as needed.

How often does it sync new reviews?
→ The app polls Trustpilot every few minutes (~4–5 minutes).

Can I reply to Trustpilot reviews from Zoho Desk?
→ Absolutely. Replies are auto-posted to Trustpilot in real time.

Will it disrupt my current workflows?
→ Not at all. The app installs as a channel app and works alongside your existing setup.

Does this help with analytics and SLA tracking?
→ Yes. All Trustpilot tickets feed into Zoho Desk reports and dashboards.

Want help implementing this? Reach out to Saasly.in for onboarding and technical support.