Schedule Send by Saasly

Installation Guide

Follow these steps to configure Schedule Send in Zendesk.

1. Install the App

• Install Schedule Send from the Zendesk Marketplace.
• Open the app from the Zendesk Admin Center.
• Launch the configuration page.

2. Connect OAuth

• Click Connect OAuth.
• Sign in with your account.
• Grant the required permissions.
• Wait until the connection status shows Connected.

OAuth authentication is required for scheduling and sending replies.

3. (Optional) Configure Amazon S3

If you want to store attachments securely:

• Open the S3 Storage section.
• Enter:
  • Bucket Name
  • Region
  • Access Key
  • Secret Key
• Click Save.

This step is optional and only required for attachment storage.

4. Schedule a Reply

• Open any Zendesk ticket.
• Locate the Schedule Send app in the ticket sidebar.
• Type your reply.
• Select the desired date and time.
• Click Schedule.

Your reply will be sent automatically at the scheduled time.

5. View Analytics

• Open the Schedule Send full-page application.
• View:
  • Scheduled messages
  • Delivery status
  • Sent history
  • Message analytics
  • Performance insights

---

If you experience any issues during installation or configuration, please contact your administrator or the Schedule Send support team, people@saasly.in