Schedule Send by Saasly

Short Description:

Schedule Zendesk replies automatically for future delivery.

Overview:

Schedule Send allows support agents to compose replies in advance and automatically send them at a specific date and time. The app helps teams manage follow-ups, respond during business hours, and maintain consistent customer communication without manual reminders.

Integrated directly into the Zendesk ticket sidebar, Schedule Send enables agents to schedule replies without leaving the ticket. A dedicated dashboard provides visibility into scheduled messages, delivery history, and message analytics.

Key Features:

• Schedule ticket replies for any future date and time
• Automatically send replies without manual intervention
• Schedule messages directly from the Zendesk ticket sidebar
• Optional Amazon S3 integration for secure attachment storage
• Full-page dashboard for scheduled messages and analytics
• Secure OAuth authentication
• Simple installation and easy-to-use interface

Benefits:

• Improve agent productivity
• Never miss important follow-ups
• Deliver timely customer responses
• Reduce repetitive manual tasks
• Monitor scheduled message activity from a centralized dashboard

Data Processing & Privacy:

Schedule Send processes only the information required to schedule and deliver ticket replies. Depending on the features used, the app may process:

• Ticket ID
• Reply content
• Scheduled delivery date and time
• Attachment metadata
• Agent authentication details
• Optional Amazon S3 configuration for attachment storage

This information is used solely to schedule messages, deliver replies, store attachments (when Amazon S3 is enabled), and provide message analytics. Data is not shared with third parties except as necessary to provide the service.

Requirements:

• Zendesk Support account
• OAuth authentication
• Optional Amazon S3 configuration for attachment storage