Drift Lite - Chat to Desk
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Drift Lite - Chat to Desk

Seamlessly sync Drift chats to Freshdesk: Convert chats into Freshdesk tickets, and monitor status.

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Converts Drift chats into Freshdesk tickets and ensures a seamless support experience.

Here's how it works:

  1. Automated Contact and Ticket Creation: Identify users in Drift chats and effortlessly generate corresponding contacts and tickets in Freshdesk, eliminating manual work and ensuring data accuracy.

  2. Cross-platform Communication: Enable efficient communication by syncing replies between Freshdesk tickets and Drift chats. Keep conversations up-to-date.

  3. Comprehensive Ticket Tracking: Monitor ticket status (closed/resolved) changes directly within Drift through timeline events. Stay informed about ticket progress and provide timely updates to customers.