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Contract Management

The Contract Management helps the admin track the time spent by support agents for the department.

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Application functionalities,

  1. Admin can define (and modify) contract duration and the alert threshold for each department.
  2. Agents can track the remaining contract duration for each department.
  3. When the ticket time entries are added/updated/deleted, the app will update the Contract hours of the department accordingly.
  4. The remaining contract duration is highlighted if it goes below the threshold defined for a customer.