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Base CRM

Fetch customer information from Base CRM and view it within Freshdesk

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Get a consolidated view of all customer information, mapped from the requester email, within Freshdesk.

This app allows users to link Base CRM to Freshdesk. Once you connect your Base CRM to this app - when a ticket is created, this app uses the requester email to retrieve contact account and lead details from Base CRM database and display it in Freshdesk. This allows agents to view customer details and history from Base CRM in one place, saving time and increasing productivity.

Features:

  • Easy to access widget in Freshdesk.
  • Easy retrieval of customer information in Freshdesk based on requester ID
  • Consolidates customer information in one place.