Attachment Manager Plus

Key features:

• Sidebar attachment search: Easily locate attachments within the sidebar.
• Filter and sort options: Filter search results by type or sort them by name or date.
• Preview without downloading: View attachments directly within Zendesk without downloading.
• Download flexibility: Download single attachments or all at once for convenience.
• Format support: Supports all regular formats such as xlsx, pdf, docx, etc.
• Conversation thread attachment: Attach files directly within conversation threads for efficient communication.
• Selective format display: Choose specific file formats to be displayed within the widget for easier access and organization.
• File type (pdf, jpeg, png, jpg, etc.): Filter attachments by file type for quicker identification and retrieval.

For Freshdesk :

• Restrict agents from deleting the attachments of the ticket
• Display tags for tickets when a ticket/conversation is created with attachments

For Freshservice :

• Display tags for tickets when a ticket/conversation is created with attachments