Atlassian Jira for Freshchat
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Atlassian Jira for Freshchat

Create, link and view associated issues for contextual information right from the agent inbox.

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  • Overview
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Overview

With the Freshchat-Jira integration, users can perform various actions from the Freshchat inbox without having to switch applications:

  • Create new Jira issues from Freshchat
  • Search for any Jira issue using the issue ID or Summary from Freshchat
  • Link existing issues to any Freshchat conversation
  • View a list of linked Jira issues for a particular conversation
  • View complete details directly on Jira with a single click