HMM is a global integrated logistics company providing transport services and one of the world’s top ocean carriers, approached us for the integration in Freshdesk to increase their productivity. HMM has a vast global network of 7 regional headquarters, 24 subsidiaries, 60 branch offices, 5 overseas offices, and 3 container terminals around the world.
Over the course of the project, Spritle developed a dedicated custom application to resolve their pain points between Hubspot (CRM), Freshdesk (Ticketing System), Google Drive (File System), and Dashboard Report (HMM Website). Their Dealer management process involves a lot of mundane manual work. Being a large logistics company, they use different tools to maintain the complete lifecycle of deals that happen in HMM. Initially, the customer starts deals in their Freshdesk and their team needs to create deals in HubSpot based on the ticket details. And added to that ticket files should be saved in Shared Google Drive for the deal created in HubSpot. Then shared folders and deal files should be saved in the HubSpot deal. HMM, website internally connects Hubspot and provides the dashboard report of deals for their internal/stakeholder teams. This Deal Management is done manually by the HMM team.
This process had completely automated by our custom application which involves
In this challenging use case, the custom integration has helped the customer to automate a lot of mundane manual work and improves operational time.
Further, on to this use case, the user can add additional files to the existing HMM Deal, the custom application stores the files in a respective shared drive, updates the HubSpot Deal, and publishes deals to the website.
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