Youtube - Freshdesk for Mint

Working of App :

Integrating Youtube to Freshdesk will enable you to automatically fetch all comments on a particular video or channel and create Freshdesk ticket out of it. You can reply to the comment directly from Freshdesk which gets added as a reply to the comment on Youtube.

This integration helps you keep track of the comments being left on your Youtube video and makes replying to them a breeze!

Set up:

1. Configure the app by entering Freshdesk API key, Subdomain, Google Oauth credentials etc.
2. Add the Youtube video or a channel from which you want to fetch the comments.
3. Set the time interval for fetching the comments and enable the app.

Features:

1. Tickets are created for every comment added during the time interval.
2. Every reply to the comment on Youtube is added as a reply in Freshdesk under the same ticket.
3. Agents can reply to the comment by adding a reply in Freshdesk.