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Freshservice & Monday.com Integration

Sync your SR, Incidents(tickets)/ticket updates/conversations into items on Monday & Freshservice

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Verified App

Visit to Install

How to Install?

  • After successfully installing the app,
  • Example: Imagine End user have configured a specific recipe. In this scenario, when a ticket is created in Freshservice, an item is automatically generated on Monday.
  • However, for the ticket to be created on Monday, it must be tagged with the label you have specified on the settings page. This prerequisite applies to ticket creation; similarly, for each recipe configuration, the relevant tags should be added.
  • "monday.com's 'Name' field supports the integration of the following ticket fields:
    • Subject
    • Description
    • Text
    • Paragraph
  • The 'Color' field in monday.com is compatible with the following ticket fields:
    • Ticket type
    • Priority
    • Status
  • For the 'Link' field in monday.com, it accommodates the following ticket field:
    • Ticket ID
  • Lastly, the 'Text' field in monday.com can be linked to these ticket fields:
    • Requester
    • Customer
    • Description
    • Text"

Note:

  • Upon uninstalling the app, the end user should proceed to delete the corresponding webhooks in monday.com that are associated with the boards.
  • In the case of the ticket creation recipe, it is essential to include the automation rule as part of the process(If the ticket creates from the email).

Demo video:

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For further clarification, feel free to contact our support team, people@saasly.in