Jotform

How to Install?

How to Setup the Jotform application in the Freshdesk instance?

1. Enter the Freshdesk API key & Subdomain.
2. Enter the Jotform API key.
3. Enter the Default ticket, contact, and company mandatory fields.
4. Choose the form & action(create a ticket/create a contact/create a company) then click on the okbutton. then the table will appear, then click on the configure button, need to map the form fields and ticket/contact/company fields. then click on the save button.
5. After saving the mapping, a webhook URL will appear, it will be used for Jotform webhook configuration.
6. Click the install button. After Installing the application need to configure the webhook in Jotform.
7. log in to your Jotform account and open the form setting(which you configured on the app setting page.)-> Integration section-> Search for webhook. copy the webhook URL from the app settings page then configure it there.

That's it, you can good to go.

Video guide: https://youtu.be/xiS56I_iPRg

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