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AutoTicket Merger

When a requester submits more than one ticket for the same issue, Auto Ticket Merger finds the earlier ticket from that person within your configured time window and merges the new one into it.

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Verified App

Visit to Install

Install Guide:

  • Enter the Freshdesk domain and API key. Both are verified against the Freshdesk API before settings are enabled.
  • Configure the Window Duration and Merge Window Basis — primary ticket creation time or live last-updated time.
  • Configure From/To Include/Exclude rules by email or domain, merge scope (account-wide or per product), and eligible ticket sources.
  • Enable Handle Automation-Closed Tickets if automation-closed tickets should be reopened and merged with eligible follow-ups.
  • Save the configuration. The app then runs automatically through Freshdesk ticket create/update events.

Screenshot 1:

auto-ticket-merger-overview.png

Screenshot 2:

auto-ticket-merger-configuration.png

Screenshot 3:

auto-ticket-merger-automation.png

Contact us : For Demo and Support contact us Via Ticket link

About Us :

Saasly is an iPaaS company specializing in crafting plugin applications and integrations tailored to your business requirements. Be sure to visit our website for more information!