SugarCRM - Mint version
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SugarCRM - Mint version

Handle customer relationships better by getting customer information from SugarCRM to Freshdesk

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  • Overview
  • Userguide

Installing the SugarCRM app for your Freshdesk enables you to handle customer relationships better from the comfort of your helpdesk.

The app lets you:

  • Retrieve contact and account details, lead details, and more in your helpdesk from SugarCRM and provide support to your customers with better context about their problems.
  • Manage agent access. Helpdesk admins can configure which details they want their agents to access and these details from the CRM system will be available on the Tickets page and Contacts page of the Requesters in your helpdesk software.