Requester Info Plus

Improve customer experience by showing more information about the requester with the use of customizable ticket fields.

This app allows you to add extra fields apart from the default Freshdesk ones so that you can show more information about your customer on the ticket detail page. For example, if you have extra fields like 'Registration Number' or 'Twitter Account' or 'Mobile phone number', you can simply add that as an extra field.

Once you add the fields, every time there is a ticket, there will be a widget on the right-hand side of the ticket detail page, showing extra information about the requester under the fields added.

Use this to get complete customer/requester info and provide better customer service