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Clone Ticket
Effortlessly duplicate Freshdesk tickets in seconds and boost your support efficiency.
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CloneTicket Overview
CloneTicket is a one-click add-on for the Freshworks Marketplace that lets Freshdesk support agents instantly duplicate tickets. It eliminates manual data re-entry for recurring issues, escalations, and template-based tracking.
Key Features & Capabilities:
- One-Click Duplication: Creates an exact copy of a ticket in under 10 seconds directly from the Freshdesk sidebar.
- Smart Field Copying: Carries over critical data (priority, status, group, custom fields) while skipping irrelevant metadata (timestamps) and auto-filling mandatory fields.
- History & Attachments: Agents can optionally copy up to 50 chronological conversation replies/notes, with toggles for private internal notes and attachments.
- Traceability: The sidebar widget shows parent-child relationships, tracking which ticket it came from or what was last cloned from it.
- Secure & Native: Installs in minutes via the Freshdesk API using token-based authentication (JWT). No third-party data sharing or local software required.
Limitations:
- Capped at 50 conversations per clone.
- The sidebar relationship widget only displays the most recent clone from a parent ticket (though prior clones still exist in Freshdesk).
Bottom Line: CloneTicket saves support teams time, prevents manual entry errors, and maintains a clear audit trail without changing existing workflows.
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