Box for Mint: Streamline Freshdesk Support Without File Size Limits

Let’s Be Real—Freshdesk Attachment Limits Are a Nightmare with Box for Mint 🙄

Ever tried attaching a 50MB video walkthrough in a support ticket?
Yeah. That spinning loader circle? It's your productivity crying.

If your support team is still playing the “attachment too large” game or constantly flipping between Freshdesk and Box like a DJ with commitment issues—there’s a better way.

Say hello to Box for Mint, the app that glues your Freshdesk and Box accounts together so your team can support customers without switching tabs, sweating over file sizes, or screaming into the void.

Ready to revolutionize how you share files with customers? Buckle up. This blog is your VIP tour. 🎟️

What Is Box for Mint and How It Enhances Freshdesk Support

Imagine if your Freshdesk account and your Box cloud storage had a baby.
That baby would be Box for Mint—and it's super helpful.

Box for Mint is an app that brings Box’s cloud storage powers directly into your Freshdesk dashboard.

🚫 No more downloading files.
🚫 No more attaching, reattaching, or praying the email gods will let your video go through.

Here’s what you can do with Box for Mint:

✅ Share screencasts, PDFs, and videos directly in tickets
✅ Let agents attach files from Box themselves
✅ Avoid Freshdesk’s attachment limits

All this without ever leaving Freshdesk.
It’s like turning Freshdesk into a file-sharing powerhouse, right out of the box. 🗂️

Why Did We Build Box for Mint? (And Why Should You Care?)

Because we were tired of watching support agents go through File Hell. You know what we mean:

“Can you compress that and resend?”
“Sorry, we didn’t get the attachment.”
“Could you upload that somewhere else?”

We’ve been there too. While supporting our own customers, we ran into the same headache-inducing problems.

The 20MB limit, the back-and-forth over file formats, the endless game of “Where’s that video?”

So we built Box for Mint—to solve the pain we experienced ourselves, and to help you skip the chaos altogether.

Box for Mint puts all those problems in the trash folder—and empties it.

It makes sharing large files, error logs, crash reports, or long guides as easy as copy-paste.

It’s cloud storage, but make it Freshdesk-friendly. 🌤️

How Box for Mint Works (Spoiler: It’s Ridiculously Easy)

We made sure installing Box for Mint won’t break your brain.
It’s three steps and a virtual fist bump. 👊

Step 1: Install the App

Click the ‘Install’ button on the Freshdesk Marketplace. Enter your Freshdesk subdomain and API key.

Step 2: Authenticate Like a Boss

Connect your Freshdesk account. Each support agent will also need to log into their Box account individually after installation.

Step 3: File Magic Begins ✨

Start using Box’s cloud features right inside Freshdesk.
Upload files, fetch files, attach links, and go full productivity ninja mode.

Done. No coding. Just connecting.

Top Box for Mint Features That’ll Make Your Support Team High-Five You

Here are the features your agents will thank you for (and maybe name their coffee mugs after you):

🚀 Supercharged File Sharing

Share links to help articles, videos, or crash guides without worrying about attachment size.

🔐 Enterprise-Grade Security

Keep your files safer than your favorite meme folder. (We see you.)

🧠 No More Tab Switching

All your files and ticket conversations stay in one place—so agents stay focused, organized, and less likely to throw their laptops.

But Wait—Is Box for Mint the App for You?

You’re probably wondering:
“Okay, this sounds great, but is it for me?”

If you answer yes to any of these, congratulations—you’re our people:

✅ You use Freshdesk to manage support tickets
✅ You use Box to store customer-related files
✅ You’re tired of bouncing between tools
✅ You’ve ever shouted “WHY WON’T THIS FILE ATTACH?!”

Whether you're a small startup with big file problems or a large team supporting thousands of users, Box for Mint helps streamline your support workflow like a boss.

FAQs: Because You're Smart and Curious

1. What’s Box for Mint in plain English?

It’s a tool that connects Box and Freshdesk. You can upload, attach, and manage Box files inside your Freshdesk tickets. Simple.

2. Does each agent need to log into Box?

Yes. Once per agent after installation. We promise it’s painless.

3. Will this slow down Freshdesk?

Nope. We built it to be lightweight and zippy.

4. Is it secure?

Absolutely. It uses Box’s APIs and authentication. Your files stay in Box and are never stored anywhere else.

Ready to Save Time, Sanity, and Storage Space?

Your future self will thank you.
Your agents will love you.
And your customers? They’ll just get better support.

Pro Tip: If you’re still reading this, we love you already.

Now go install the app—you deserve this kind of efficiency. 🚀