Youtube + ChatGPT AI Assistance

Setup process:

How to Install?

Go to this link https://zendesk-youtube.saasly.in
Create account with email and password.
In left sidebar, click on the Zendesk. Enter the Zendesk subdomain and Authorize
In left sidebar, click on YouTube Accounts. Click on Add Account on the right side and authorize your YouTube (Google) account.
In left sidebar, click on the YouTube channels/videos/shors. Click on Add channel/video/short button. Then you can configure the channel, video, or short (you can see the video for config).
In left sidebar, click on the chatGPT. Then enter your chatGPT API key and click save.
Setup is Done Then the application will start the process of fetching the YouTube comments and creating them as tickets. every 5 minutes of interval time.

How to Re-Authorize the youtube account?

If you already authenticate ignore this, If you want to authorize the youtube, please following the below video instructions.

Webhook Configuration in Zendesk:

Go to your account admin panel: https://subdomain.zendesk.com/admin/home
In the left sidebar, click on Apps Integration > Webhooks > Create New Webhook & business trigger by following the below video.

Webhook URL

https://zendesk-youtube.saasly.in/v1/youtube/reply

payload:

{
"conversation":"{{ticket.latest_comment_html}}",
"ticketId": "{{ticket.id}}",
"subdomain": "{{ticket.url}}",
"contactId": "{{ticket.requester.external_id}}",
"via":"{{ticket.via}}",
"ticket-latest-public-note": "{{ticket.latest_public_comment_html}}"
}