Google MyBusiness integration for Zoho Desk

Google My Business Integration - Setup Instructions

PREREQUISITES

– Before starting the setup

• Login to your Zohodesk account
• Goto Setup > General Settings > Departments

Create new Department if there is none.

APP SETUP

Step - 1 (Account Setup)

• Install the extension with the required details.

• After installing, click authorize to connect the extension.

• In the connection field, Enter connect and save the detail

• Then go to preference tab which is located in extension setup and enter your credentials to sign up.

• After successful signup, Go to app widget in the ticket details page and setup your app

• Before logging in to your account, please verify your email from the registered email address

Step - 2 (Zohodesk Setup)

• Provide your Zohodesk Client ID & Client Secret.

• Register your application to complete Zohodesk Authentication. Click Add Client > Server-based Applications

• Provide Homepage URL as https://zohodesk-googlebusiness.spritle.com and Authorized Redirect URI as https://zohodesk-googlebusiness.spritle.com/zohodesk/authentication

• Copy the Client ID and Client Secret for Authentication

• Click Authenticate and then Accept to complete Zohodesk Authentication

• Enter the department name which you have created in zohodesk in Ticket Field Setup
• Click-> save to store the Ticket in a particular field

Step - 3 (Google My Business Setup)

• Click here to create and login to your Google My Business account
• Click here to create a project in the Google API Console
• Complete and submit this access request form
• A follow-up email is sent to you after your request has been reviewed

Note that it can take up to 2 weeks to process your request from Google.

• After approval from Google, open the console left side menu and select APIs & services.
• Go to Library and enable My Business Account Management API, My Business Business Information API, My Business Q&A API, Google My Business API.
• Go to the Google API Console OAuth consent screen page.
• Set the User type as -- Internal: The reviews from your domain will be managed -- External: The reviews from all will be managed -- Click Create
• Add required information like a App name, User support email & give spritle.com for Authorized domains.

• Click Add Scope. Add the scope My Business Account Management API - .../auth/business.manage and click save.

• On the left, click Credentials.
• Click New Credentials, then select OAuth client ID
• Type: Web Application
• Redirect URL: https://zohodesk-googlebusiness.spritle.com/google/getOAuthClient

• Click Create client ID
• Download the credentials (JSON file)

• Upload the JSON file and click authorize button

• After successful authentication, enable polling status for your location

• You can also view the counts of reviews and charts in dashboard which is located in Modules section

• To increase the Google My Business API quota please refer to this link.

• Go to Admin → Apps → Get More Apps → Google My Business

• Click Buy Now

• On the Settings page, the admin must enter name, email, organization, and password.

• Once done, click the Install button to finish the installation.

You are now good to go!

Note: For app configuration, please follow the instructions listed here: https://fd-googlebusiness.spritle.com/setup_guide

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For further clarification, feel free to contact our support team, people@saasly.in