Back
Opencart Zendesk Connector
Commence the procedure of establishing connections between your OpenCart stores and Zendesk for seamless integration
Verified App
- Overview
- Userguide
The OpenCart Connector for Zendesk seamlessly integrates your OpenCart store with Zendesk, enhancing the accessibility of customer information within the Zendesk platform. This integration simplifies the process of searching and verifying customer data, leading to improved support efficiency.
By default, the application employs the ticket requester's email to locate pertinent information within the OpenCart store. It consolidates comprehensive customer details, encompassing their name, registration date, total sales, rewards, group, country, and addresses. Additionally, it offers a comprehensive breakdown of all customer orders, including order numbers, statuses, creation dates, and a detailed financial summary comprising subtotal, tax, shipping, discounts, and grand total.
Key Features:
- Accessing customer information within the ticket page is straightforward.
- You can connect multiple stores in Zendesk.
- This connection allows you to retrieve extensive order and customer details directly in Zendesk.
- The integration streamlines customer support processes.
- You'll have all essential information readily available when addressing inquiries and assisting customers
Seamless display of customer information and order details directly within the ticket page. The capability to connect multiple OpenCart stores concurrently and conduct searches across all connected stores. Advanced search functionality based on email or order number, helpful when the customer's data is not found by the ticket requester's email or when searching for information using alternative email addresses or order numbers. Order filtering options to assist in locating specific orders within a large dataset.
For each order, the application provides:
Product details, including names, prices, quantities, SKUs, product options, and totals. This integration greatly enhances customer support by offering a consolidated view of customer and order information, making it easier to provide efficient and effective assistance within Zendesk.