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Auto Start Timer
Get the exact time spent on tickets by the agent with the help of the Auto Start Timer app
Verified App
- Overview
- Userguide
It's important to track the time agents spend on their tickets.
Because we all know that "support" is a crucial term in the business manual. With this app, you can track the time precisely for a ticket, and you will know what's stopping you from providing the best solution that your customers deserve.
Here you can customize the start and stop statuses for the timer based on your business workflow. For instance, you can select "open" and "pending" status on start status in the configuration page so that when an agent updates the ticket status to one of these statuses, the timer will be started.
Since the process is automated, it kicks out every possible error and false time entry.